Incident Manager

Incident Manager

? East Midlands (Hybrid - 1 / 2 days onsite)
Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly?
We're partnering with a well-established organisation in the East Midlands to recruit an experienced Incident Manager with a background in healthcare environments and Microsoft Dynamics 365 (D365).

The Role

You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems.
Key responsibilities include:

Leading incident management across low, medium, and high-priority events
Coordinating internal teams and third-party suppliers to ensure rapid resolution
Managing incidents impacting healthcare systems and patient-critical services
Supporting and maintaining stability across Dynamics 365 (D365) platforms
Prioritising incidents based on business and patient impact
Driving root cause analysis and implementing preventative measures
Continuously improving incident management processes and documentation
Monitoring incident trends and identifying recurring issues
Providing clear communication to stakeholders, including senior leadership
Ensuring best practice is followed across IT and operational teams

About You

You'll be confident, composed under pressure, and experienced in regulated or critical environments.
We're looking for someone with:

Proven experience in incident management within healthcare or regulated sectors
Strong working knowledge of Microsoft Dynamics 365 (D365) environments
Excellent stakeholder management skills across technical and non-technical teams
A proactive, solution-focused mindset
The ability to make quick, effective decisions under pressure
Strong organisational and prioritisation skills
Experience in IT operations, service management, or similar roles
ITIL v4 certification (or equivalent experience)

What's on Offer

Competitive salary
Hybrid working (2 days onsite in the East Midlands)
25 days holiday + bank holidays
Pension scheme & life assurance
Private medical (after qualifying period)
Ongoing learning and development opportunities
Additional employee perks and discounts

Why Apply?

This is an opportunity to join a forward-thinking organisation where your work directly supports critical systems and services, making a genuine impact in a healthcare-driven environment.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Only candidates based in UK and eligible to work in UK are allowed