Incident Manager - Administrator

Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims.

Salary: £24,000 per annum - 35 hours per week

Full-Time Permanent role with immediate start.

Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday

Daily Duties Include:

• Manage Sales Administration
• Collect contracts and customer details
• Create customer accounts on IT system
• Follow payment and insure cash collection
• Manage day-to-day relationships
• Process new claims
• Check information is accurate and complete
• Follow up case until closed/complete
• Management of complaints
• Escalations where necessary

The ideal candidate will have:

• 3 GCSE's - Grade C or above
• Previous call-centre experience
• Experience within Warranty Management
• Experience within Motor Industry
• Strong English communication - verbal and written
• Customer Orientated
• Team Player and ability to focus and work independently
• Optimistic and confident attitude
• IT literate and good telephone skills

Incredible company benefits including: free parking, beautiful office environment, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more...

If this is the perfect role for you please apply directly or call Adecco Warrington to speak with a Consultant.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.