Income Collection Administrator

Income Collection Administrator

Location: Walsall, WS1 - onsite for training and then moves to Hybrid basis.

Pay Rate: £14.14 per hour PAYE

Hours: Full Time, 37 hours per week, Monday to Thursday: 8:45am - 5:15pm (1-hour unpaid break), Friday: 8:45am - 4:45pm (1-hour unpaid break)

Contract Length: 12 Months Initially (with potential for extension)

About the Role

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for an experienced Income Collection Administrator to join a busy finance team. This is an excellent opportunity for a detail-oriented administrator with a finance, credit control, income collection or reconciliation background to support a high-volume service environment.

The successful candidate will play a key role in supporting income collection processes, resolving customer queries, maintaining accurate financial records and ensuring income-related transactions are processed efficiently and accurately.

Following an initial on-site training period, hybrid working arrangements will be available, with office attendance requirements discussed with the hiring manager.

Key Responsibilities

Processing customer account set-ups and maintaining accurate records.
Raising and processing credits, including investigating and resolving discrepancies.
Reviewing spreadsheets and financial data to identify errors and inconsistencies.
Managing finance-related enquiries received via internal helpdesk tickets, emails and correspondence.
Handling customer queries relating to income collection activities.
Supporting reconciliation processes and ensuring financial records remain accurate.
Processing and inputting data onto internal systems with a high level of accuracy.
Taking card payments over the telephone in line with procedures.
Printing, preparing and processing financial documentation.
Managing incoming and undelivered post, including scanning and distributing correspondence to the appropriate departments and arranging re-delivery where necessary.
Liaising professionally with members of the public, councillors and internal stakeholders.
Meeting service deadlines and managing workloads effectively within a fast-paced environment.
Following established financial procedures whilst using initiative to resolve issues independently.

Essential Experience and Skills

Previous experience within a finance administration, income collection, credit control or reconciliation environment.
Experience raising credits and investigating financial discrepancies.
Strong administration and data entry experience with excellent attention to detail.
Previous experience processing telephone card payments.
Experience working with spreadsheets and financial information.
Customer service experience, including handling and resolving customer queries.
Previous experience using finance systems and helpdesk/ticketing systems is beneficial
Ability to manage multiple priorities and meet deadlines consistently.
Strong written and verbal communication skills.
Confident using Microsoft Office applications, particularly Excel and Outlook.
Ability to work independently as well as collaboratively within a team.
Flexible and adaptable approach to changing priorities and workloads.

What We're Looking For

We are seeking a proactive and organised individual who thrives in a structured finance environment. The ideal candidate will possess strong analytical skills, a keen eye for detail and the ability to deliver excellent customer service whilst maintaining accuracy across financial processes.

This is an excellent opportunity for someone with a finance administration, income collection, credit control or accounts support background who is looking for a long-term assignment with the potential for extension.

Apply Now!

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references
Only candidates based in UK and eligible to work in UK are allowed