Income Collection Manager

At Centrick, we don’t just manage properties, we care about the people who live in them. That’s why we’re on the lookout for an Income Collection Manager to join our team and play a vital role in supporting some of our most vulnerable residents while helping us maintain sustainable tenancies across our portfolio.

This isn’t just credit control, it’s about making a real difference.

About the Role:

You’ll take ownership of income recovery across a wide-ranging and exciting portfolio — from sleek city apartments to complex HMOs — all managed from our central head office.
With a proactive and compassionate approach, you’ll tackle arrears, serve legal notices, liaise with solicitors, and support court proceedings where needed — all while doing your utmost to help residents remain in their homes whenever possible.

What You’ll Be Doing:

• Proactively manage rent arrears and take early action to prevent debt escalation
• Liaise with residents, offer guidance on payments and welfare support, and signpost where appropriate
• Serve Section 8 and Section 21 notices where required
• Work closely with solicitors to prepare and support legal action, including eviction processes
• Attend court hearings and accompany bailiffs to properties as needed
• Monitor Universal Credit claims and housing benefit payments
• Accurately update records, financial reports, and arrears tracking systems
• Balance firm recovery action with a resident-first approach that seeks long-term solutions

What We’re Looking For:

• Previous experience in income recovery or tenancy enforcement, ideally across social, leasehold and residential
• Strong knowledge of Universal Credit processes and housing-related benefits would be beneficial
• Confidence in serving legal notices and managing court processes
• Compassionate communicator who can remain calm and professional under pressure
• Experience liaising with vulnerable tenants and supporting them towards successful outcomes
• Confident using housing systems and pulling financial data to monitor progress

Why Join Us?

We’re a values-led, fast-growing organisation where people matter. You’ll be joining a passionate team working at the heart of our housing operations, with the support and tools you need to succeed — and space to grow if you want to take the next step in your career.