Income Manager x3

£47,000 – £52,000 | Permanent | Social Housing | Hybrid Working (London-based HQ)

A large, well-established social housing provider is recruiting three Income Managers to lead high-performing teams focused on customer accounts and arrears recovery. This is a brilliant opportunity to make a real impact in a well-resourced, mission-led environment.

Each Income Manager will lead a team of income specialists, oversee arrears management, and ensure high standards of customer service and compliance. You’ll be responsible for driving performance, managing risk, and supporting continuous service improvements.

• Manage and support a team of Customer Account Leads and Recovery Officers

• Monitor arrears performance and implement improvement strategies

• Produce and interpret performance reports to drive decision-making

• Handle escalated and complex cases, ensuring legal and policy compliance

• Collaborate closely with stakeholders, both internally and externally

• Support recruitment, training, and development within the wider team

• Experience managing performance in a housing income or debt recovery setting

• Strong knowledge of Housing Law, Welfare Reform, and arrears protocols

• Clear, confident leadership with excellent communication and customer focus

• Ability to work under pressure and make data-driven decisions

• Proficiency in using IT systems to manage performance and reporting

This is an excellent opportunity to step into a leadership role within a highly regarded social housing provider, helping to shape customer outcomes and team success. Apply now!