Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.

What the Job Will be doing

* Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised

* Monitoring rent accounts and taking early intervention action to prevent arrears from escalating

* Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt

* Negotiating realistic repayment arrangements and monitoring ongoing compliance

* Preparing and progressing arrears cases for legal action where appropriate

* Managing garage rent accounts and associated arrears recovery activity

* Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits

* Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes

* Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions

* Conducting home visits and delivering a resident-focused service that promotes positive outcomes

* Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases

* Meeting income collection targets and contributing to service improvement initiatives

* Ensuring all activity complies with housing legislation, data protection requirements and organisational policies

What You Will Need

* Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment

* Experience managing a caseload and achieving collection targets

* Strong negotiation skills and experience agreeing repayment arrangements with residents

* Knowledge of Universal Credit, Housing Benefit and financial inclusion principles

* Understanding of tenancy sustainment and social housing practices

* Experience conducting home visits and managing challenging conversations

* Knowledge of legal remedies available for debt recovery

* Excellent customer service and communication skills

* Ability to work independently and manage competing priorities effectively
Only candidates based in UK and eligible to work in UK are allowed