Income Officer

Job Title: Income Officer
Contract: Permanent and temporary opportunities
About the Role
We are looking to speak with experienced Income Officers to join housing associations, local authorities and social housing providers, helping residents manage their rent accounts while ensuring rental income is collected effectively.
This is an excellent opportunity for someone with experience in rent collection, arrears management or tenancy services who can balance commercial responsibilities with a supportive, resident-focused approach.
You will manage a caseload of rent accounts, work proactively to prevent arrears from escalating and support tenants in maintaining sustainable tenancies.
Key Responsibilities
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Manage a caseload of rent accounts, monitoring payments and identifying emerging arrears.
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Contact tenants regarding outstanding balances and agree realistic repayment arrangements.
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Take early intervention action to prevent rent arrears from escalating.
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Conduct income assessments and identify appropriate support or benefit entitlements.
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Work with Housing Officers, welfare teams and external agencies to resolve complex cases.
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Provide advice on Universal Credit, Housing Benefit and other relevant financial support.
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Prepare cases for escalation and potential legal action in line with organisational policies.
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Maintain accurate case records and ensure compliance with relevant legislation and procedures.
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Monitor performance against income collection targets and contribute to arrears reduction strategies.
About You
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Previous experience in income collection, rent recovery, housing management or debt management.
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Knowledge of social housing rent arrears procedures and tenancy-related processes.
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Understanding of Universal Credit, Housing Benefit and welfare support.
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Confident handling sensitive conversations and negotiating repayment arrangements.
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Strong communication, organisation and case management skills.
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Ability to manage a busy caseload while delivering a professional and empathetic service.
What’s on Offer?
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Competitive salary of £28,000–£38,000, depending on experience.
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Opportunities to work with established housing associations and local authorities.
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Career development within housing management and income services.
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Opportunities across permanent and temporary assignments, subject to availability
Only candidates based in UK and eligible to work in UK are allowed