Income Protection Administrator

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Position: Income Protection Administrator

Salary: £27,000 per annum

Location: Head Office – Milton Keynes

We’re looking for a detail-driven Income Protection Administrator to join our Audit Team and play a vital role in safeguarding company revenue. In this position, you’ll ensure the accuracy and integrity of cash collection processes across our venues, identify anomalies, support investigations, and help maintain compliance with company policies and Merkur AG Group international standards. If you enjoy problem-solving, working with data, and collaborating with people across a business, this is a fantastic opportunity to make an impact.

Who Are Merkur?

MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand, as well as two Merkur Casinos.

Have we got your attention? Want to know what’s in it for you?

About you:

We are looking for someone with strong communication skills, and a tenacious approach with focus and determination to get the job done effectively.

• Experience in similar industry would be advantageous but not essential.

• Strong attention to detail.

• Self-directed with the ability to manage and prioritise daily tasks.

• Great organisational skills and the ability to follow through on projects.

• A team player with the ability to develop positive relationships and work effectively with key stakeholders.

• Ability to work with confidential information on a regular basis.

• Good communication skills, transparency, openness, and respect.

• Ability to solve problems utilising technology, strong skills working with MS Excel and advanced IT skills.

• Proficient in MS Office tools such as Word, Excel and PowerPoint

Benefits:

• 33 days holiday (including Bank Holidays)

• Contributory Pension Scheme

• Health care plan and Life Assurance

• Discounts with high street retailers and restaurants through our benefits portal

• Employee assistance programme

As part of the team you will:

• Manage the collection processes across all venues, ensuring accurate income data capture and investigations into machine exceptions including machine re-audits/spot checks and Cash Register Journal Reconciliation.

• Provide ‘live’ support for venues during their cash collection process.

• Review and verify venue cash collection documents for accuracy and completeness.

• Ensure the prompt escalation of exceptional machine losses immediately to the Operations team/Auditors for further investigation.

• Provide investigation teams with the findings of the initial investigation.

• Produce weekly exceptions reports by area and review exception returns for the monthly period report.

• Produce weekly ‘Early Warning’ report.

• Produce weekly ‘Under/Over banking’ report upon investigation any correlation with machine exceptions.

• Identify trends, anomalies, and potential indicators of machine manipulation, cash misuse, or fraudulent activity.

• Assist with the management of the user profile administration on the gaming machine management system MARS.

• We can provide a full job description on request

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. 

INDO

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!