Income Recovery Officer

• Annual Salary: £23,557 to £29000
• Location: Welwyn Garden City (Hybrid)
• Job Type: Permanent

Working Hours:

• Monday to Thursday: 8:45am - 5:15pm
• Friday: 8:45am - 4:45pm
• Hybrid working: 4 days from home, 1 day in the office

Our client is looking for someone to join their team as a Recovery Officer, where you will manage both business and residential accounts, ensuring efficient debt recovery and maintaining high standards of customer service. This role offers a blend of office and remote work, ideal for those who value flexibility and are driven to support operational service delivery.

• Manage business and residential accounts effectively.
• Liaise with businesses and residents to ensure clear communication and resolution of issues.
• Conduct housekeeping reports and exercises to maintain account accuracy.
• Undertake debt chasing and control recovery processes.
• Action client requests promptly and accurately.
• Support operational service delivery to clients by ensuring compliance with corporate HR and Health & Safety policies.
• Mentor and support colleagues in their development within the organisation.
• Attend court twice a month to support the court officer, ensuring legal processes are followed accurately.
• Manage council tax accounts and liaise with enforcing agents to ensure compliance and resolution of issues.

• Proven experience in administration and account management.
• Experience in debt management and collection.
• Experience in managing council tax and dealing with enforcing agents.
• Demonstrated ability to deliver first-class service to a diverse range of customers.
• Skilled in gathering, organising, and managing information.
• Responsive and customer-focused with a commitment to customer care.
• Flexible approach to working patterns to meet business needs.
• Educated to GCSE level or equivalent with minimum grades of A-C /9-4 in English and Maths.

• Professional development opportunities and support towards gaining qualifications.
• 26 days holiday per annum, plus bank holidays, with incremental increases based on service length.
• Life assurance equivalent to 4 times the basic salary.
• Defined contributory pension scheme with up to 6% match.
• Access to a wide range of benefits, rewards, and discounts.
• Employee wellbeing initiatives and Employee Assistance Programme (EAP).
• Company sick pay, occupational health advice, free eye tests, and annual flu jab.
• Family-friendly policies and flexible working options.
• Recommend a friend recruitment referral scheme.