Independent Living Officer

We're thrilled to offer this fantastic opportunity for an Independent Living Officer here at Bromford Flagship Livewest, supporting our tenants in and around Ipswich.

At Bromford Flagship Livewest, we believe everyone deserves a safe, secure place to call home—and we’re on a mission to solve the housing crisis in the East of England. We’re not just about homes; we’re about people, communities, and helping individuals live independently with confidence and dignity.

As an Independent Living Officer, you’ll be at the heart of one of our sheltered housing schemes, playing a key role in supporting our customers to thrive. This is a highly visible, people-focused role where you’ll build meaningful relationships, provide practical support, and create a positive, welcoming environment for residents.

You’ll be more than just a point of contact—you’ll be a trusted presence, helping residents navigate their tenancies, access services, and feel truly at home in their community. If you’re passionate about making a real difference and enjoy working in a role where every day brings new opportunities to support others, this could be the perfect role for you.

Location: Ipswich and surrounding areas

Hours: 16 hpw

Contract: 6 month Fixed Term Contract

Salary: £28551.56 FTE per annum (Actual £7137.74)

What You’ll Be Doing

• Acting as the first point of contact for customers within the scheme

• Welcoming new residents and helping them settle in

• Providing advice and guidance on housing, tenancies, and available services

• Identifying safeguarding concerns, health & safety risks, and reporting issues appropriately

• Supporting residents’ wellbeing by signposting to relevant agencies and services

• Maintaining accurate customer records and sharing information where needed

• Promoting tenant engagement and encouraging resident participation

• Assisting with the smooth day-to-day running of the scheme

What You’ll Bring

• Strong communication and interpersonal skills

• Excellent customer service and record-keeping ability

• Knowledge of issues affecting older people and how to access support

• Ability to prioritise workload, problem-solve, and work independently

• Experience within a sheltered housing or similar environment

• Basic understanding of housing services

• GCSEs (or equivalent)

• Full UK driving licence

Please see the attached Independent Living Officer - The part I play for further details on responsibilities and requirements.

What We Offer

• The opportunity to make a real difference to people’s lives and local communities

• Exposure to specialist knowledge within housing and community based services

• Strong partnership working across the organisation and with external agencies

In return for your experience and commitment, we offer a competitive salary along with an excellent benefits package you can see details of this by clicking here.

How to Apply

To apply, click below and upload your CV (PDF format), along with a supporting statement explaining why you are the right person for the role.

Important additional information

Closing date: 10th June 2026 (Midnight)

Interview date: TBC

No agencies please.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.