Individual Giving Manager

Sitka is delighted to be working exclusively with the inspirational charity City Hospice, in helping them find an experienced and motivated Individual Giving Manager with a proven track record in the field.
City Hospice cares for patients across the city of Cardiff, managing their symptoms and offering essential support. This means each person in their care can live their lives to the fullest for as long as possible. They support patients in their own homes, and some come to their dedicated centre based in Whitchurch, Cardiff.
This role is a newly created one, reporting into a supportive and passionate Fundraising & Marketing Director. As the new IG Manager, you will be joining an experienced and diligent fundraising team, where everyone strives to do the best, they can to help the charity generate the income needed to deliver their essential services.
This is an opportunity to have ownership of the IG strategy and donor management and to develop innovative ways of developing income streams and relationships with key individuals.
The job
Develop and deliver the charitys individual giving strategy and achieve agreed targets in supporter recruitment and retention

to include regular giving schemes, one-off donations, online and cash donations, hospice lottery, payroll giving and in memoriam and legacy giving.
Prepare individual giving strategy action plans for each area, with the support from the Fundraising & Marketing Director.
Foster innovative ways of developing individual giving income streams through appeals
Manage and grow an individual supporter pipeline to support City Hospices work.
Ensure outstanding donor management and record keeping for individual donors, as well as pipeline and forecasting.
Manage the development and delivery of a strong supporter journey / stewardship strategy for individual supporters.
Oversee individual supporter recruitment, including face-to-face and digital channels
Identify, with the Fundraising and Marketing Director, major donor prospects and assist in the development of tailored donor engagement plans.
Maximise tax efficient giving opportunities, to include promoting Gift Aid.
Work closely with the fundraising team to develop and implement a stewardship programme with regular touchpoints.
Develop strong relationships with internal and external stakeholders.
Support the fundraising team in the production of fundraising literature, reports (including an annual report), case studies and internal communications.
Work with the Marketing Officer to input individual giving into the marketing & communications plan.
Ensure that necessary information for individual giving is suitably presented on promotional materials including the website as required.
The person specification
Sound knowledge and understanding of individual giving programmes
Major donor, payroll and legacy giving knowledge
Experience of working with individual donors and of building and developing relationships with supporters
Experience of developing and implementing donor stewardship programmes
Proven track record of meeting fundraising targets
Knowledge of GDPR, particularly with relation to individual giving
Good knowledge of budgets and experience of reporting on financial performance
Understanding of direct marketing techniques in relation to fundraising is desirable
Creative thinker who can articulate compelling and persuasive cases for support to donor prospects
Excellent written and verbal communication skills, including the ability to communicate with a wide variety of donor prospect groups
Good administrative and organisational skills
Adept in working to tight deadlines
Office 365 and CRM skills
Salary & benefits
Salary is c£35,000 pa
28 days annual leave plus bank holidays plus your birthday!
Pension

5% employer contribution
Life assurance
Free parking
Hybrid/flexible working

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