Industry Engagement and Market Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Industry Engagement and Market Manager.

You’ll be a member of the Global Payments Solutions and act as an liaison to industry groups for our payments product organisation. You’ll responsible for coordinating our engagement with major payments networks, industry bodies and financial market infrastructures, including (but not limited to) Swift, BAFT, the EBA, the Bank of England and The Clearing House.

You’ll bring stakeholders together across Product, Sales, Operations, Client Servicing, Implementation, Technology, Risk and Compliance to form clear positions on industry changes, market developments and payments infrastructure innovation—ensuring we advocate effectively for our clients and deliver a market-leading client experience.

In this role you will:

• Own and coordinate engagement with key payments industry bodies and infrastructures (e.g., Swift, BAFT, EBA, Bank of England, The Clearing House), ensuring consistent representation and effective follow-through


• Coordinate our position on major market changes (e.g., rulebook changes, messaging standards, scheme/infrastructure enhancements), coordinating internal inputs and driving timely, high-quality responses


• Advocate for clients and HSBC by articulating our perspective in industry consultations, working groups and forums—balancing client outcomes, commercial priorities, operational feasibility and risk considerations


• Act as a central point of coordination for industry forum participation: manage internal forums, agendas, briefing packs, minutes/actions, and stakeholder alignment to ensure our position is clear and well positioned


• Translate external developments into clear internal impacts and actions (product roadmap implications, client experience impacts, operational readiness, technology change, risk/compliance considerations)


• Partner with Payments Product leadership to ensure relevant financial market infrastructure developments are prioritised and integrated into the product strategy and roadmap where required


• Build and maintain strong relationships with internal and external stakeholders to support effective negotiation, influence and collaboration across markets and time zones


• Support the development of executive-ready communications (briefings, talking points, consultation responses, internal updates) with a strong standard of verbal and written clarity and narrative

To be successful in this role you should meet the following requirements:

• Previous experience in transaction banking, payments, market infrastructure or industry engagement


• Strong understanding of payments networks and infrastructures and how industry change translates into product, operational and client impacts (e.g., Swift and high-value clearing systems such as CHAPS, T2, CHATS, Fedwire, CHIPS)


• Demonstrable experience coordinating stakeholder groups across Product, Operations, Technology, Sales and Risk/Compliance, with the ability to drive alignment and decisions at pace


• Excellent written and verbal communication skills, including the ability to produce concise, well-structured materials for senior stakeholders and external forums


• Strong market management capability: ability to monitor market trends, competitive landscape and regulatory/industry developments and convert them into actionable insights


• Sound judgement and professionalism when representing HSBC externally; comfortable navigating ambiguity and competing priorities

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].