Information, Advice and Guidance Advisor

Salary: £24,879 per annum (FTE equivalent) 

Hours of work: Part time and Full time available, 21-35 hours per week 

Contract: Permanent 

This is not a Wiltshire Council vacancy, therefore please contact Age UK for further information.

A bit about us: 
Carers Together Wiltshire (CTW) is looking for an Information, Advice and Guidance 
Advisor to join our team. You will be a part of a vibrant team of individuals dedicated to making a difference for those providing unpaid care across Wiltshire. 

All about the role: 
The IAG Advisor is the first point of contact for unpaid Carers in Wiltshire and are responsible for the provision of tailored support to unpaid Carers. Crucially they carry out ‘First Conversations’ with unpaid Carers ensuring that they capture all relevant information so that the unpaid Carer only needs to tell their story once.  

They identify the most appropriate support that will enable the unpaid Carer to manage their caring responsibilities effectively while maintaining their own health and well-being by providing:

• Information, Advice and Guidance including resources
• Signposting to trusted support agencies, resources, publicly available information, digital guides and community support (such as carer groups)
• Referrals to members of the Carers Together Wiltshire consortia for tailored support, including statutory Carers Assessments

The post holder will be working with unpaid Adults Carers (18+).

Find out more and apply: 
Our Job Pack contains further information about Carers Together Wiltshire, the role, 
key responsibilities and person specification.

For an informal discussion about the role please contact the recruitment team by email: 
[email protected].

Complete our online application form within the ‘Work with us’ section of our 
website. 

Closing date (and time): Monday 16th November 2026 9:00am 
Interview date: Week commencing 23rd November 2026 
Commencement date: TBC 

This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants must disclose all spent and unspent convictions, cautions, reprimands and warnings that are not ‘protected’ under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 & 2020). An enhanced DBS check will be required for the successful applicant. 

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