Information Governance Lead / Document Control Manager

CMDP+ is looking to strengthen their operations team with an Information Governance Lead. Based on 3 days per week (minimum) in your home region hub site (Chatham or Falmer), you will provide general services to the CMDP+ team who are currently using, a variety of systems including (but not limited to) Bentley ProjectWise & Microsoft products to manage project and non-project information.

CMDP+ is a joint venture between MWH Treatment and Costain and will deliver a range of schemes to maintain and improve Southern Water’s water supply and wastewater treatment works across its region (Kent, Hampshire, East & West Sussex).

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Responsibilities

You will report directly to the CMDP Head of Information Management & Systems, and the responsibilities will include:

• Regular attendance at sites across the CMDP geographical region spanning Hampshire, Sussex, Kent & IOW. With a minimum of once per month visits to team members in Falmer, Chatham & Hampshire bases.
• Provide line management to the CMDP+ document controllers (both MWHT & Costain), a joint approach will be taken between this role and HO IM&S on any JV partner home organisation items.
• Lead CMDP+ member’s adherence to the internal information governance framework to ensure compliance with UK GDPR, Data Protection Act, and internal policies.
• Implement an information management audit schedule, supporting & enhancing the existing teams’ members parameter definitions as the in situ subject matter experts
• Oversee information management audits and assessments ensuring corrective actions are implemented
• Championing of document management processes and systems within the department & project delivery discipline environments. 
• Understand and adhere to legal, contract, Southern Water and CMDP document & information management requirements. Promote CMDP+ best interests when participating in client/SDP forums.
• Participate in (external to the team) audit preparation by providing accurate ‘in system’ document packs, registers and evidence trails
• Deal with escalated enquiries efficiently and effectively.
• Provide support & guidance to operational teams and suppliers in use of the CMDP systems.
• Ensure training content and provision is meeting expectations based on participant feedback
• Collaborate with project managers, engineers, quality teams and business support functions to ensure discipline/departmental document workflows adhere to creation, management and systems storage standards
• Act as an escalation point of contact for document‑related enquiries, troubleshooting issues promptly.
• Provide assurance to the CMDP Head of Information Management & Systems by ensuring that all records are created, maintained and information exchanged in line with expectations.
• Identify & work with the CMDP+ systems analysts on opportunities to automate governance controls and improve information workflows.
• Provide system permissions guidance and general user support.
• Ensuring departmental governance of change is complete before promoting any change to the wider CMDP+ community and beyond

Knowledge, Skills, and Experience

Essential

• Excellent Microsoft Office Suite skills
• Strong knowledge of data governance & commercial application of standards/processes
• Experience leading or supporting internal audits.
• Strong communication skills enabling engagement at all organisational levels.
• Ability to simplify complex data/information concepts across a variety of stakeholders – client, internal & external.
• Attendance at team base offices (Falmer, Chatham & Hampshire) on a minimum basis of once per month.
• Full UK driving licence, access to a vehicle and the ability to travel across the whole of the geographic area as required.