Information Officer

Salary: £25,000 - £29,999 per annum

Hours per week: 37 hours

Temporary/Fixed term: 31 months 

Interview date: 4^th of September

This is an excellent opportunity for you to demonstrate your customer service skills and gain knowledge within a social care setting in our supportive, collaborative and multi-disciplinary Advice and Contact team. 

Our key focus is to support Wiltshire’s vulnerable adults to live as independently as possible, within the community. This holistic approach and the support that you will offer will be essential in the service achieving this. 

As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone, email and online referrals. You will be responsible for actioning referrals and providing high-quality information, advice and signposting. 

To thrive in this exciting and rewarding role, we seek candidates with social care and customer service experience who has the ability to work as part of a team in a busy and fast paced environment. You will need good listening and communication skills to build effective relationships with vulnerable adults and display a courteous and professional attitude, as well as excellent IT skills and the ability to analyse and prioritise work.  

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details 

Lorraine Janes, at [email protected].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. 

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.