Information Support Assistant

Information Support Assistant

Location: Defence Academy, Shrivenham SN6 8LA
Salary: Competitive, plus excellent benefits
Schedule: Perm/FT/37hours

Ready to impact a better future?

As an Information Support Assistant in our Defence Academy team, you’ll play a key role in ensuring information is managed effectively and securely, supporting both colleagues and customers in a fast-paced, service-focused environment.

Working within the Information Hub, you’ll help colleagues make the most of digital tools, deliver efficient information administration, and provide hands-on support that keeps operations running smoothly. Your work will have a real purpose – helping deliver high-quality education and services that support the Armed Forces, Civil Service and wider government, creating a positive impact on communities and the future.

What you’ll do as a Information Support Assistant

You’ll be entrusted to:

• Provide high-quality customer support through face-to-face, telephone, and email interactions


• Support information management processes, ensuring compliance with policies and standards


• Maintain and support collaborative working environments using Microsoft Teams


• Issue and support IT equipment, including first-line support for devices such as laptops


• Advise colleagues on effective use of IT systems and digital tools


• Identify and resolve issues, delivering practical, timely solutions

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong customer service skills with a professional and confident communication style


• A methodical approach with good problem-solving ability and attention to detail


• Confidence using Microsoft Office and an interest in technology


• The ability to manage your workload and stay organised under pressure


• A collaborative mindset and ability to build positive working relationships


• Be SC cleared or have no problems obtaining one.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, due to the nature of the role, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What we offer

• Holidays: Competitive holiday package


• Pension: Up to 6% contributory pension scheme


• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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