Information Systems Coordinator

Company : Zha Incorporated

Job Type : Full Time

United Kingdom

Job Description - Information Systems Coordinator

Key points

Contract: Full time, permanent contract (Hybrid)
Team: Knowledge Management
Reports To: Associate Knowledge Management

Overview

ZHA relies on a diverse ecosystem of information systems to support project delivery, operations, finance, collaboration and knowledge management. We are seeking an Information Systems Coordinator to provide day‑to‑day operational support across our environment, ensuring our systems remain stable, well‑maintained and continuously improving.
You will work closely with colleagues across the practice to resolve issues, manage requests, streamline processes and support enhancements across our enterprise applications. This role ensures continuity across our digital workplace and is well suited to an early‑career professional looking to build experience across business systems and information management within a creative practice.

Main responsibilities

Provide day-to-day operational support across ZHA’s core information systems, ensuring stability and timely resolution of issues.
Monitor and maintain system configurations, user access, permissions and data integrity across enterprise platforms.
Support system enhancements, minor configuration changes and process improvements to improve user experience and operational efficiency.
Document system processes, data flows, configurations and user guides to support consistency and knowledge retention.
Troubleshoot user issues, liaising with internal teams, IT and vendors where required.
Assist with releases, upgrades, testing cycles and coordinating change activities.
Provide onboarding and training support for new users.
Support integration points between systems and help triage data or workflow-related issues.
Contribute to ongoing improvement initiatives across ZHA’s information systems landscape.

Your profile

You have an analytical, detail-oriented mindset and enjoy problem-solving.
You are curious about how systems and processes work, and enjoy learning new tools and ways of working.
You are interested in emerging technologies (including AI-enabled tools) and learning how these can be used in practice.
You are comfortable working across multiple business applications and building an understanding of how they are used.
You are proactive, organised and able to manage competing priorities.
You can communicate effectively with technical and non-technical colleagues.

Required experience

Some experience supporting, administering or working closely with information or business systems.
Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Copilot, Power Platform)
Awareness of common information system models (on-prem, SaaS, hybrid), user management and licensing.
Strong problem-solving and troubleshooting skills.

Desired skills and qualifications

Experience with ERP, CRM, DAM or management systems.
Interest in process improvement, automation and data.
Experience in creative, architectural or design-oriented environments is a plus.
Degree or equivalent experience in Information systems, Business systems, IT or related field.

How to apply

To apply for this role, please click on the apply button below. You will need to complete the application form and include your CV and cover letter.

ZHA is a vibrant mix of ideas and perspectives, and this diversity is one of our greatest strengths. Driven by employee engagement, we cultivate an inclusive environment to empower people from all backgrounds to achieve their ambitions at ZHA. We assess candidates on the basis of their skills, experience, and potential, and all applicants will be considered equally for employment regardless of race, national origin, religion, sex, gender identity or expression, sexual orientation, neurodivergence, family or parental status, age, or disability status. If you have any questions about this vacancy or require any reasonable adjustments to ensure the recruitment process is accessible, please let us know in the designated section of the application form so we can support your participation.

About us

ZHA redefined architecture for the 21st century with a repertoire of projects that have captured imaginations across the globe. Creating buildings uniquely tailored to the communities they serve, ZHA has been awarded the highest honours from professional and academic institutions worldwide. Founded by Dame Zaha, ZHA is one of the world’s most innovative architectural studios—and has been for almost 50 years. These five decades of detailed research are inscribed within ZHA’s buildings which become more spatially inventive, more structurally efficient, more technologically advanced, and more environmentally considerate with each new design. ZHA’s 500 staff in five offices worldwide are currently developing projects in 34 countries across six continents—combining pioneering design solutions with ecologically sound materials and sustainable construction practices to meet the aspirations of each new generation.

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