Information Technology Manager

Technical Support (IT) Manager – Exciting Opportunity at Product Focus

About Product Focus:
At Product Focus, we pride ourselves on delivering world-class product management training courses globally. Our expert-led, live sessions—whether online or in-person—set us apart in fostering product excellence. Established in 2006, we have solidified our position as European leaders in product management training, catering to a diverse clientele that spans multiple industries. Our mission is to equip product professionals, from Product Owners to VPs of Product Management, with the skills they need to thrive.

The Opportunity:
We're on the lookout for a Technical Support (IT) Manager to join our nimble and dedicated team. This role is pivotal in managing and enhancing our IT infrastructure, ensuring seamless support for our business operations. If you're passionate about working in a dynamic, small-team environment, enjoy mostly remote and very occasional in-office work in Cirencester, UK, and thrive in roles with direct impact, we'd love to connect.

Your Impact:
Directly report to the Managing Director, collaborating to maintain operational excellence and drive growth.
Proactively manage our IT systems, ensuring they are optimized and streamlined for efficiency.
Play a key role in system configuration, software application setup, and hardware procurement.
Oversee network maintenance, application access, and software licensing.
Provide stellar support to staff via phone/chat or remote desktop, assisting with system setups and troubleshooting.
Facilitate the rollout of new applications, and manage IT equipment, website liaisons, and online tools effectively.

Key Responsibilities:
Administer software licenses and support for key packages (Microsoft, Adobe, Google apps, etc.).
Manage IT spending and liaise with the finance team on invoicing.
Offer technical support across a broad range of software, prioritizing remote assistance.
Procure, configure, and maintain IT equipment and manage our website hosting relations.
Oversee network management, security, and compliance, ensuring data protection and access control.
Support our course feedback mechanisms and manage access to critical shared resources.

Skills & Experience:
At least 5 years in technical support roles, with proven IT management expertise, ideally in education/training contexts.
Comprehensive knowledge of Microsoft 365, SharePoint, and a broad array of IT tools.
Experience in managing 3rd-party website developers, data protection, and cybersecurity practices.
Exceptional problem-solving, organizational, and communication capabilities.
Highly regarded: IT-related degree or certifications, experience with CRM tools

About You:
A strategic thinker who excels in problem-solving and efficiency.
Exceptional communicator, thriving in team environments and turning challenges into wins.
Adaptable and focused, effective in any setting and keen on prioritizing to achieve goals.
Growth-oriented, with a passion for continuous learning and contributing to our mutual success.
Must have the legal right to live and work in the UK and maintain a reliable internet connection for remote work.

Offering:
Competitive salary (£35k–£45k, based on experience and skills).
25 days holiday plus UK bank holidays.
Company Pension (3% employer contribution).
Flexible remote working arrangement, with occasional in-office work in Cirencester.

Join Us:
If you're a dynamic professional eager to make an impact and grow alongside a leading company in product management training, we're excited to hear from you. Dive into a role where your contributions are valued and your professional growth is accelerated.