Information Technology Services Manager

Job Description

RBW are looking to recruit a IT Services Manager with the below experince for one of our Biopharmaceutical clients.

You will have been responsible for looking at digital workplace service management
Must have experience managing 3rd party resources and outsourced service desk relationships
Ideally you will have come from service desk manager background with experience in workplace management driving good customer services levels
Making sure day to day operational technology and IT works across the business
Good customer service, looking at VIP level support across the business – setting up new processes, making sure the equipment and technology works (includes EUC and meeting rooms etc.)
Experience and managing and implementing support for Cloud based applications and managing 3rd party Cloud support partners for platforms like Veeva (what good service looks like)
Experienced in major incident, change and problem management
Technical experience in End User computers, Patching, Cloud Applications & Platforms
Experience managing IT Engineers
ITIL management, including service and change management
Role will be split across Stevenage and London (Stevenage main location with regular visits to London)