Information Technology Support Engineer

Technical Support Specialist II-Greater London commutable from Croydon, Sutton, Epsom, London Victoria, Leatherhead, Surrey.

Do you like solving problems?

Would you like to provide first-class guidance and support to the companies Users?

About the Business

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below,

https://risk.lexisnexis.com/

About our Team

The team consists of 6 Service Desk Analysts who are based at Sutton, Greater London office.

About the Role

As a Technical Support Specialist II, you will provide advanced technical assistance to resolve complex IT issues. Your role involves troubleshooting, analyzing, and resolving software and hardware problems to ensure seamless operations for end users. You will also contribute to the development and maintenance of support documentation.

Responsibilities

Assisting users with diagnostics and troubleshooting through tool use and verbal guidance.
Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure
Engaging in Service Desk activities including End User Support, Integration Monitoring, and Ticket Status
Supporting processes related to end-user experience such as ID creation, distribution, passwords resets, and authorization of product

Requirements

Possess excellent communication and customer service skills.
Experience in a Level 1 Support role, working with Windows or Mac Operating Systems
Experience of MS Windows 10 & 11 & Office 365 desktop administration
Experience with Troubleshooting Outlook, including problems connecting to Exchange/Office 365
Connecting via a VPN, using multifactor authentication
Experience of ITSM software, such as TOPdesk, Service Now, Remedy, Supporting mobile device (iOS, Android, Windows) in a managed enterprise environment

Learn more about the LexisNexis Risk team and how we work

here

#Relxjobs #LNRS