Information Technology Support Specialist

IT Support (SC Clearance Required) | On-Site Belfast | £205 per day | 12 Month Contract

Experis have partnered with a Global IT Services Provider looking to recruit for a SC Cleared IT Support Technician.

Key Responsibilities:

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements
Escalate issues in line with company processes to ensure customer demands are met
Able to communicate on issues to meet business and customer requirements to avoid escalations
Provide customer service to internal and external customers to ensure consistent experience
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
Ensure Department/Contract meets SLA performance targets
Maintain and improve customer satisfaction levels
Understand and adhere to policies and procedures
Keep skills up to date with IT industry standards as appropriate to the role/contract.

Key Experience Required:

Proven experience in IT Service environment
Ideally certified in appropriate technologies, Dell and Windows to support business strategy
Flexible approach to work, covering sites remotely as well as occasional visits to Scotland
Demonstrates analytical and systematic approach to resolving complex problems and assignments
Demonstrates ability to engage and influence on issues at all levels both internally and customer facing
Works under general supervision
Uses discretion
Able to define and follow instructions and procedures
Demonstrates an organised approach to work
Proven ability to work under pressure and to tight deadlines.
Routine administrative skills
Demonstrates effective interpersonal, literacy and numeracy skills
Demonstrates awareness of health and safety at work.