Information Technology Technician

Job Description

Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe, but we’re aiming even higher.

It is our mission to continue that growth with the knowledge that the more we grow the greater the impact we can have, this means reaching more people, increasing our social impact and providing more progression opportunities for our team.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% compliant.

By delivering the highest-quality service, continuously championing our values and going above and beyond to succeed, we can achieve our growth mission and make the UK safer, one home at a time.

We do this, through our unique methodology;

Think – Challenging our people to create ideas that provide solutions for a safer, more affective, and risk averse business future.

Protect – Translating research into resilient and practical applications that allow people and businesses to achieve their best in safer, better protected environments.

Sustain – Developing partnerships built on mutual trust and understanding the needs of a client to deliver better value.

Ranked in the top 25 best service companies to work for in the UK, we now have an opportunity for an IT Technician working within our IT team.

Key aspects of the role
· Timely procurement and set-up of IT provision for new starters
· Troubleshooting, simple repair and escalation of IT issues, ensuring continuity for our team
· Ensuring that our IT systems are secure, backed up and available at all times
· Ensuring that our IT estate supports relevant accreditations.
· Liaising with external IT partners
· Serving as the first point of contact for IT support across the organisation, escalating as appropriate to our external partners
· Installing, configuring and maintaining software and hardware components of computer and network systems
· Working with relevant departments to configure core applications and associated reporting and dashboards
· Ensuring that new members of the Harmony team receive a great experience as we provision their IT and telephony
· Diagnosing and troubleshooting software and hardware issues, and then making relevant repairs
· Ensuring the security of our platforms by installing and upgrading antivirus and firewall software
· Supporting the audit process for Cyber Essentials and other relevant accreditations
· Maintaining and updating technical documentation regularly
· Testing new hardware and software before full-scale installation
· Working with our regional and international offices, including an element of travel
· Managing key in-building systems, and general facilities management
Key requirements
· A Minimum of 2 years of IT generalist experience
· In depth knowledge of the Microsoft 365 admin centre and Intune device management
· Unifi network administration knowledge
· Experience with salesforce & SimPRO would be beneficial.

What we look for in our people
Firstly, we embrace the value of Athletes Grit. This means having an unwavering determination and never giving up, even in the face of challenges. We encourage our team members to go the extra mile, constantly pushing themselves beyond their limits to achieve success.
Next, we believe in the value of Captains Duty. Acting like a leader and taking responsibility is crucial to our company culture. We expect all team members to demonstrate a sense of duty, keeping their promises and fulfilling their commitments.
Lastly, we foster a Fun Loving Heart. We aim to create a positive and enjoyable work environment by encouraging genuine care and good company among our employees. This translates to spreading positive energy, supporting one another, and finding joy in the work we do.
By understanding and embodying these values, you will not only contribute to our company's success but also thrive personally and professionally.

Why work for Harmony Fire
At Harmony Fire, we are committed to providing:
A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Bespoke Personal Development Plan for every employee
Ongoing training, coaching and mentoring
Spacious and modern workspaces with state of the art facilities
Benefits:
Lunch, snacks and refreshments all provided, including fresh fruit and ‘Take Away Friday’
Unlimited holiday provision
Bonus, all Harmony Fire employees are included in a bonus scheme with the opportunity to earn up to 50% of annual salary
Team socialising budget for all employees
Family friendly policies including enhanced Maternity and Paternity
Cycle to work scheme
Reward and Recognition scheme – European mini-breaks on offer
Two company events each year
Auto-enrolment pension scheme
Harmony Fire is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
We want everyone who works with us to feel valued and to make a difference.

Are you ready to join us?