Infrastructure and Security Administrator

• Supporting the CIO with the planning, project management and delivery of IT projects and services
  
• Maintaining high availability, scalability and security across the Group’s IT infrastructure
  
• Providing technical support for IT infrastructure, hardware, telephony and conferencing systems
  
• Supporting the implementation and integration of new software tools
  
• Managing user accounts, licences and access rights
  
• Managing the acquisition, replacement and removal of IT assets
  
• Supporting and managing IT Service Desk operations
  
• Acting as a technical escalation point for complex or high-impact issues
  
• Providing technical mentorship and sharing knowledge with members of the IT team
  
• Keeping the business informed with clear and timely updates during IT outages
  
• Identifying trends and recurring issues and implementing infrastructure and process improvements
  
• Proactively monitoring the security posture of the Group’s IT infrastructure, including patching, security bulletins and periodic scanning
  
• Providing employees with updates on existing and emerging cyber security threats
  
• Developing and delivering cyber security training and testing for employees
  
• Supporting the CIO with ISO27001 and Cyber Essentials audits
  
• Travelling periodically to the Group’s other offices to support infrastructure, security and project requirements
  

Requirements

• Strong knowledge of Windows Server environments, Windows desktop operating systems and Microsoft 365
  
• Strong knowledge of IT infrastructure, networking and technical troubleshooting
  
• Experience with telephony and conferencing systems, including cloud and virtualised environments
  
• Advanced networking knowledge, including LAN, WAN, VPN, TCP/IP and DNS
  
• Expert troubleshooting skills and the ability to provide technical guidance on complex network issues
  
• Experience managing or supporting IT Service Desk operations
  
• Experience working with ITSM disciplines and ITIL best practices
  
• Basic familiarity with cloud-based services such as AWS and Azure
  
• A strong interest in maintaining and developing your technical and security knowledge
  
• Ability to communicate clearly with both technical and non-technical colleagues
  
• A proactive approach to identifying problems and implementing effective solutions
  
• Strong awareness of data security, confidentiality and IT policies
  
• Willingness to occasionally lift and move IT equipment, including PCs and network devices
  
• Flexibility to travel between Group sites when required
  

Benefits

• Ongoing training and development opportunities
  
• The opportunity to play a key role in the continued development and security of the Group's technology infrastructure