Infrastructure Engineer

Job Description

Net Talent

are delighted to be partnered with a prominent Scottish financial services company based in Glasgow city centre. With a commitment to providing exceptional service to their clients, they are dedicated to helping individuals navigate the complex and challenging financial markets with expertise and compassion.

We are seeking a highly skilled and motivated Infrastructure Engineer to join what is a dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong commitment to providing exceptional customer service.

As an Infrastructure Engineer, you will play a key role in ensuring the smooth operation of IT systems and providing technical support to internal staff. This is a hybrid working role that will involve 3/4 days onsite working in a busy, fast based environment.

Responsibilities:
Provide technical support to internal staff, addressing hardware, software, and network-related issues promptly and effectively.
Troubleshoot and resolve IT-related problems, escalating complex issues to senior team members or third-party vendors when necessary.
Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and peripherals.
Assist with the setup and maintenance of office IT infrastructure, including network equipment, servers, and telecommunications systems.
Perform regular system maintenance tasks, such as software updates, patches, and security enhancements.
Assist with user account management, including creating, modifying, and deleting user accounts as per company policies and procedures.
Provide technical assistance and guidance to staff on the use of IT systems, applications, and tools.
Document and maintain accurate records of IT support requests, resolutions, and system configurations.
Participate in IT projects and initiatives, including system upgrades, migrations, and deployments.
Stay up-to-date with the latest IT trends, technologies, and best practices to continually improve our IT infrastructure and services.

Qualifications:
Proven experience in a similar role providing IT support in a busy, fast paced environment.
Strong knowledge of Windows and macOS operating systems.
Good network management skills.
Understanding of CRM systems.
Exposure to telephony technology and an ability to support e.g. Dialler/ICR/IVR systems).
Conversant with Disaster Recover/ backup solutions.
Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with Active Directory, Microsoft Office 365, and cloud-based productivity tools.

Package:
Competitive salary commensurate with experience.
Comprehensive benefits including health insurance, and retirement plans.
Opportunities for career advancement and professional development.
Friendly and supportive work environment with a focus on employee well-being and work-life balance.