Infrastructure Engineer - Server & Storage

Infrastructure Engineer (Server and Storage) - 3rd/4th Line Support

High Wycombe

£45k - £50k

Benefits:

• Discretionary yearly bonus scheme dependant on company performance.
• 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
• Free on-site parking.
• Training and Career growth.
• Opportunity to work on diverse and challenging projects

Role:

As a Technical Specialist, the successful candidate will join a team of specialists where you will be able to bring your knowledge and experience to our already strong technical team.

Reporting to the IT Service Manager, you will be a key figure within our support team. Your expertise will be crucial to supporting our clients with system issues and requirements.

You will work closely with other Technical Specialists to support our clients to a high standard.

You will also have the opportunity to work on customer projects using your knowledge and experience to propose, design, implement and support solutions that help drive improvements to our clients' IT infrastructure.

Key Skills:

• Strong experience of virtualised environments including installation, configuration, and management. (VMware, Hyper-V etc).
• Expertise in Windows Server 2019 onwards.
• Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
• Expertise in network storage solutions - SAN / NAS (HPE SAN).
• Strong experience of Microsoft environments (ADUC, GPO, Certificate Services).
• Installing and configuring backup solutions. (Veeam etc)
• Microsoft 365 administration (Intune, compliance, security, licensing)
• Network awareness (Basic routing, subnetting, VLANs, Firewalls)
• Exposure to RMM solutions (N-able etc)
• Comfortable using Microsoft products including Word, Excel, PowerPoint and Visio.

Responsibilities:

• Provide exceptional level of Technical Service to our customers.
• Manage service tickets in line with ITIL standards.
• Demonstrate strong communication skills, both written and verbal.
• Work independently or as a team to meet deadlines consistently.
• Act as technical lead for projects that you are assigned to.
• Seek opportunities to enhance skills and stay updated with industry trends with the ability to deliver findings to management.
• Show a pro-active attitude towards Technical Support.
• Conduct yourself in a professional manner when visiting customers.
• 5+ years' experience as a 3rd line IT infrastructure engineer actively supporting the technologies listed above.
• 5+ years of experience in a Customer Support role.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.