Infrastructure Manager

We’re looking for a practical, hands-on IT Manager who can take responsibility for the operation, administration and support of internal networks, servers, telephony, email and network security systems at notonthehighstreet.com in Richmond. Leading a small team in a busy environment, you will be in constant contact with the users of our systems, supporting all aspects of the internal IT infrastructure.

Becoming part of a diverse team, it’s essential that you have excellent communication skills (fluent English is a must), are well organised, detailed and accurate, can work quickly to tight deadlines and have the ability to work with junior or non-technical members of the wider notonthehighstreet.com team.

In return, we offer you a dynamic, fast moving, rapidly growing environment, where we value creativity and innovation, technical excellence and responsibility/ownership. You’ll be involved in specifying, selecting, implementing and operating a wide variety of critical business systems.

Responsibilities

• Lead a small, but growing team of IT Support Engineers (2 at present) to deliver exceptional service and support to the business


• Take responsibility for the design, procurement, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components (including storage and communication of data, voice, text, audio and images)


• Respond to requests for technical assistance from internal users in person, via phone and electronically


• Monitor the performance of all internal systems


• Participate in the design of the IT strategy


• Identify and escalate situations requiring urgent attention


• Provide technical management of the IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to


• Schedule and supervise all maintenance and installation work


• Ensure that operational problems are identified and resolved


• Provide appropriate status and other reports to specialists, users and managers


• Ensure that operational procedures and working practices are fit for purpose and current

Desired Skills & Experience

• Strong communication skills, both technically & non-technically


• Desire to work closely with the business, learn new things and teach others


• Strong analytical abilities and professional office experience needed.


• Experience of major networking components, network operating systems and basic computer hardware components


• Previous experience of supporting the infrastructure of a retail or commercial business


• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.


• Experience of disaster recovery and business continuity


• Systems: Windows, MS Office, Cisco Systems, Mac OS X


• Networking: Switches, Routers, Routing protocols, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP


• An in depth understanding of networking principles and mechanisms, experience within Windows Server 2008, Active Directory Group policies, DNS, Firewalls (Cisco), and experience with Google Apps


• You’ll need a technical background, with a strong Computer Science, Software Engineering or similar degree, or an equivalent industry qualification such as the following: Microsoft Certified Desktop Support Technician (MCDST) or/and (MSCA) Microsoft certified systems administrator or/and Cisco CCNA. Also ITIL (information technology infrastructure library) awareness or certified (training may be provided)