Initial Enquiry & Bookings Coordinator

Our client is seeking an organised and customer-focused Enquiries & Bookings Coordinator to join their growing team. As the first point of contact for new enquiries, you will play a key role in managing incoming enquiries, coordinating appointments, nurturing leads and delivering an exceptional customer experience throughout the customer journey.

Company Benefits:

* Competitive salary package.

* Supportive and collaborative working environment.

* Ongoing training and development opportunities.

* Opportunity to work within a growing and professional organisation.

* Long-term career progression opportunities.

Key Responsibilities:

* Acting as the first point of contact for new enquiries via telephone, email and online channels.

* Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.

* Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.

* Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.

* Discussing services and associated costs in a professional and confident manner.

* Maintaining accurate records of enquiries, appointments and interactions using internal systems.

* Delivering outstanding customer service by responding to questions and resolving issues promptly.

* Producing regular reports and providing updates to the management team.

* Supporting administrative activities, record keeping and event coordination when required.

* Working closely with internal teams to ensure a seamless customer experience.

Experience and Skills Requirements

* Previous experience within a customer service, administration, coordination, bookings or client-facing role.

* Excellent communication skills, both written and verbal, with a professional telephone manner.

* Strong organisational skills with the ability to manage multiple priorities in a busy environment.

* Excellent attention to detail and record-keeping abilities.

* Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.

* Ability to work independently whilst also contributing positively within a team environment.

* Proactive, positive and solution-focused approach.

* Strong interpersonal skills with the ability to build rapport and trust.

* Experience working in a professional service-led environment would be advantageous but is not essential.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Only candidates based in UK and eligible to work in UK are allowed