In-Room Dining Waiter/Waitress

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

The In-Room Dining Waitress/Waiter provides the service of food and beverage to all guest rooms, including Mini Bar service, to the standard agreed by Management. Ensures timely and professional delivery of orders, maintains cleanliness of service equipment, and handles guest interactions with courtesy and efficiency. Responsibilities include restocking Mini Bars, accurate billing, and coordination with kitchen and service teams, while adhering to hygiene, safety, and hotel standards.

RESPONSIBILITIES

Administration:

• Ensure punctual attendance and that the correct uniform is worn at all times.

• Check staff appearance and grooming standards before each shift begins.

• Sign in and out for the master key at the beginning and end of each shift.

• Properly hand over any outstanding tasks to the next shift.

• Ensure that all duties listed on the shift checklist are completed or handed over before finishing your shift.

Financial and Revenue Responsibilities:

• Ensure all charges are accurately posted to the correct room numbers when using the system.

• Support the Room Service team in maximising revenue through effective up-selling.

• Process all Mini Bar charge adjustments on the same day they occur.

• Participate in the department’s monthly stock take as required.

• Ensure sufficient stock levels of food and beverage items (dry goods and cellar) are maintained at all times. Guest Service Responsibilities:

• Verify all items on the tray or trolley against the bill before delivering to guest rooms.

• Maintain thorough knowledge of the Room Service menu and wine list to confidently advise guests.

• Uphold a high standard of order taking at all times.

• Actively promote and up-sell all special offers.

JOB DESCRIPTION

• Accurately record guest requests and coordinate with the Room Service management team.

• Anticipate and recognize guest needs to ensure a pleasant and memorable stay.

• Ensure all equipment and office areas are clean, well-maintained, and in good working condition.

• Remain flexible and carry out any reasonable tasks or instructions given by your immediate supervisor.

• Communicate all guest messages or requests promptly to the appropriate person or department.

• Handle guest complaints professionally and in line with hotel procedures.

• Confirm VIP amenities have been delivered to the correct rooms and report any undelivered items to the responsible person.

• Be available and capable of working all assigned shifts.

• Proven experience in food & beverage service within a luxury hotel or high-end hospitality environment
• Exceptional communication and interpersonal skills, with a polished and professional demeanour
• Impeccable attention to detail and a commitment to delivering the highest standards of service
• Strong ability to anticipate guest needs and provide a personalised, discreet in-room dining experience
• Sound knowledge of fine dining service standards, food hygiene, and presentation
• Confident in using POS systems and handling guest transactions with accuracy and professionalism
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, in line with luxury service demands

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, service charge and a loyalty bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com