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Inside Sales Executive

Job Description - Inside Sales Executive

What You Can Expect:

  • Make outbound calls to prospective customers using the data and leads provided.
  • Speak with businesses to understand their freight and logistics requirements.
  • Identify potential sales opportunities and gather key customer information
  • Arrange meetings for Business Development Managers with suitable prospects.
  • Brief Business Development Managers ahead of meetings, ensuring they have the information they need about the customer and opportunity.
  • Follow up on leads from marketing campaigns and other internal sources.
  • Manage and grow your own set of customer accounts, providing and following up and quotations.
  • Work with colleagues across the business to provide customers with the right solutions and pricing.
  • Keep customer records and sales opportunities up to date in our CRM, regularly reviewing your pipeline and identifying opportunities that may be suitable for handover to a Business Development Manager.
  • Work towards agreed activity, meeting and sales targets.
  • Take part in team meetings, training sessions and one-to-one reviews to support your development.
  • Learn about Rhenus services, the logistics industry and the sales process to build your knowledge and confidence.
  • Work towards agreed activity and sales targets, with performance measured through call activity, meetings booked, opportunities created and gross profit generated.

What You Bring:

  • Confident communicator with the ability to build rapport and engage with customers over the phone.
  • Positive, motivated and willing to learn.
  • Good listening and questioning skills, with the ability to understand customer requirements.
  • Well organised, with good attention to detail and the ability to manage multiple tasks.
  • Comfortable working towards targets and delivering results.
  • Strong customer focus and a professional approach.
  • Able to work independently and as part of a team.
  • Good IT skills and the ability to learn new systems quickly.
  • Desirable· Experience in freight forwarding, logistics, shipping or another business-to-business (B2B) sales or customer-facing role.
  • Basic understanding of air and ocean freight, including FCL, LCL and Incoterms.
  • Experience using Microsoft Dynamics or a similar CRM system.
  • GCSE (or equivalent) in English and Mathematics (Grade 4/C or above).·
  • Good standard of written and verbal communication.
  • Competent user of Microsoft Office applications, including Outlook, Word and Excel
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