Inside Sales Representative

Company : Crane Process Flow Technologiesuk

Job Type : Full Time

Cwmbran, United Kingdom

Job Description - Inside Sales Representative

PRINCIPLE RESPONSIBILITIES:
- RFQ
  - Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
  - Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
  - Controls and manages RFQ workflow
  - Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
  - Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
  - Quotation follow up for order execution
- ORDER FEEDBACK
  - Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
  - Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
  - Controls and manages Feedback Workflow
  - Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
- ORDERS
  - Supports order booking and administration process
- COMPLAINTS
  - Controls and manages CAT A/B VOC Workflow process
- OTHER
  - Coordinates Fusion Maintenance and Price List Creation
  - KPI Management
  - Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
  - Analyzes project wins and losses.
  - Inside Sales Initiatives
  - Performs other duties as required.

QUALIFICATIONS/EXPERIENCE
- Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
- Knowledge of Systems Administration and Management
- Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
- Detail orientated, able to maintain accuracy under pressure

ORGANISATION STRUCTURE
- Reports directly to the Inside Sales Operations Manager

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Inside Sales Representative

Job Description - Inside Sales Representative

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