Insight Partner, Individual Pensions & ISA

Job Title: Insight Partner, Individual Pensions & ISA
Contract Type: Permanent
Location: Edinburgh 
Working style: Hybrid 50% home/office based
Closing date: 17th February 2026
 
We are looking for an Insight Partner to play a pivotal role within the Customer Outcomes and Insight team. This is an exciting and influential senior role which will support our overall Individual Pensions and ISA strategy by commissioning and contributing to projects that use meaningful insight and analytics to inform business decisions and improve customer outcomes.  You will also contribute significantly to the wider insight mix. 

As Insight Partner, you will support the Head of Insight by ensuring that the Customer Lifestage Director for Long Term Savings, their leadership team, and other key stakeholders are well-informed about market, competitor, customer, employer, and adviser insights within their areas of influence. You will be regarded as a senior, trusted advisor who delivers clear, actionable insights that drive business performance, enhance customer value, promote long-term growth, and help achieve our Strategy and Purpose.
 
Key Responsibilities
 
•    Deliver clear, actionable insights that inform and enable strategic decision-making across the business.
•    Act as a senior, trusted advisor to leadership teams and key stakeholders.
•    Collaborate with colleagues across the insight function, together with proposition, distribution, marketing and strategy to ensure insight needs are identified and fulfilled.
•    Create high quality, high impact reports for key governance forums including the RLMIS Board, Group Executive Committee (GEC, UK Customer Committee (UKCC) and Independent Governance Committee (IGC) as relevant.
•    Drive initiatives that assess and improve customer outcomes.
•    Collaborate across the business to ensure alignment with our Strategy and Purpose.
•    Support the Head of Insight in creating and nurturing a market-leading insight function.
 
About you
 
This role is a great opportunity for a driven, high energy, individual who is proficient in synthesising diverse data and insight sets. You will be someone who is deeply passionate about helping an organisation achieve its Purpose and seeing customers thrive and flourish. Specifically, you will have:
 
•    Proven and substantial experience in insight, analytics, or a related field, ideally within the life and pensions sector
•    Strong analytical and problem-solving skills
•    Previous experience creating and delivering reports to senior stakeholders
•    Excellent communication and stakeholder management abilities
•    Ability to synthesise and present complex information from a diverse set of sources, in a clear and impactful way
•    Experience working in a fast-paced, cross-functional environment
•    Demonstrated strategic thinking and commercial acumen
 
 About Royal London
 
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   
 
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 
 
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. 
 
Inclusion, diversity and belonging 
 
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.