Insights Manager

Insights Manager
Up to 55k per annum
5 out of 7 days per week
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards

Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH’s and an additional day off for your birthday
2 days additional leave, following return from Maternity leave during the first year back
Competitive and supportive family benefits
Day off for baby's 1st birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products
Overview:
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
Role Purpose:
This position will be supporting E15 Insights, part of Levy UK & Ireland, a division of Compass Group. E15 Insights uses data, analytics, and deep insights to drive business strategy, innovation, and decision-making. Across Levy UK&I, E15 Insights creates value through elevating operational delivery, enhancing consumer experiences and optimizing innovation and new investment opportunities. Areas of impact will range across E15 Insights remit in sports stadia and facilities, arenas, theatres, and other venues.The role will be ultimately responsible for providing business partnering to decision makers across a selection of venues to maximise the value from data and insights and to ensure that decision makers are making data-driven decisions. The role will be responsible for ensuring that the data and dashboarding is up to date and complete for all relevant venues and includes the most up to date analytics from across our suite of dashboards.
Key Responsibilities:
Deliver a holistic package of insights to decision makers at selected venues that covers strategic and tactical decisions around pricing, operations, commercials, sustainability, guest experience, and technology.
Develop action plans alongside operations to maximise revenue and margin, exploring the potential impact of changes, and informing ROI models to ensure the right decision is made. Support ongoing review of performance and deliver analytics that answer the ‘so-what’ question.
Provide insights and data tools to inform sustainable business practices, guiding decision-makers on the right sustainable options and what their impact might be. Work with regional sustainability colleagues to deliver against our 2027 net zero target.
Deliver data support around guest experience including ideal data collection methodologies before then using the data to inform decisions around changes to the venue to deliver a great service for our guests.
Work with the BUILT team to identify opportunities for technology and innovation to improve performance including solution ideation, implementation support and post-implementation monitoring.
Inform and deliver client reporting packs including financial performance, operational statistics, and value-add analytics to maximise the value delivered for our client partners. This would be in conjunction with operations, finance, HR, and any other relevant teams.
Support the evolution of budgeting and forecasting for both event by event and longer-term financial forecasts, to ensure that the correct strategic and tactical decisions are being made. Drive a modern, data-led approach in these areas, minimising manual work wherever possible.
Deliver data-led insights for other key strategic initiatives that may include wastage reduction, labour optimisation, new system implementation, capex plans and rebids/retentions.
Inform and take part in internal client review meetings and processes, supporting the operations, finance and HR teams to deliver learnings and improvement. Use data and analytics to inform decision making around venue master plans and enhancements.
Demonstrate a growth mindset with a willingness to learn and take on new responsibilities within the team.
Take ownership of processes and demonstrate pride in solving problems independently.

Person Specification:
Planned and methodical

- displays the ability to be planned and methodical in their approach, with an objective and considered point of view.
Value focus -

supports decision makers with strategic, financial and operational decisions with a strong commitment to deliver value to clients and colleagues.
Embraces change

- is involved with and embraces the change discussion focussing on improvements with key stakeholders, before driving and supporting change at venues.
Analytical approach

- data driven in their approach to establishing business solutions, understands and drives the use of data in informing strategic approach.
Knowledge hungry

- strives to continually learn more, growing breadth and depth of knowledge to enhance personal development and deliver on business objectives.
Commercial focus - understands how operating models are built and what levers can be utilised to improve performance utilising a data driven approach.
Flexible and agile

- balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required.

Appreciates need for speed of action and reaction without diluting quality of results.
Self-starter

- able to work independently and deliver to deadlines, taking the initiative to ensure the correct approach is taken.
Communicates effectively

- delivers insights in the right communication style and medium to maximise the impact of analytics and data.

Skills Specification
Advanced Microsoft Excel
Excellent critical thinking and analytical skills
A growth mindset
Expertise in Microsoft Power BI or similar analytical tools desirable
Financial training or exposure desirable

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.