Installation Administrator

Installation Administrator
Window & Door Company
Nottingham
Competitive Salary + Benefits
full time Mon-Fri

Benefits: 25 days Holiday + Bank Hols, Health cash plan, Pension Scheme, Personal development, Free parking

About the Client:

One of our clients are looking for an experienced administrator to join their Home Improvement company, based in Nottingham. You will be working full time- 40 hours across 5 days out of 7 on a flexible basis support administration duties across the team.

About the Role:

As an Installation Administrator, you will be a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers. Responsibilities include:

• Engaging with customers to ensure they are fully informed of their project progress.
• Coordinating with internal and external stakeholders to resolve customer queries.
• Organisation and management of builders and subcontractors, including handling communications and
• Developing and maintaining excellent relationships to enhance customer satisfaction.
• Producing timely and accurate KPI reports and managing office administration tasks.
• Keeping up to date with product knowledge and complying with industry guidelines.
• Ensuring all customer interactions are handled efficiently and effectively.

What we are looking for:

• You may have knowledge of the home improvement and building industry, but it’s not essential as we provide full training.
• Showcase good planning and organisational skills, allowing you to manage tasks efficiently.
• You're a problem-solver with excellent communication skills, capable of building great relationships both internally and externally.
• A proactive, motivated individual, you're ready to embrace challenges and are keen to develop further
• Good IT and Microsoft Office knowledge

INDLS