Installation Scheduler

Installation Planner

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers...

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.


• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.


• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.


• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.


• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.


• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

What you’ll do

We are looking for a driven, dedicated and passionate Installation Planner to join our fast-growing team who would like to be part of the team making Zuno an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.

You will also be required to:

• Remotely assist engineers with their diary management and workload


• Communicate clearly with engineers and customers offering solutions, recommendations and reassurance. 


• Monitor and action any planning issues that may arise.


• Build relationships with different teams within the company.


• Be reactive, engaged and forward thinking.

Who you are:

• Have excellent customer service skills.


• Excellent communication skills both verbal and written


• Computer Literate (the role will require you to use a range of Microsoft/Google software)


• Ability to work well under pressure.


• Clear and effective communication skills


• Well organised and friendly


• Confident personality

Who excels in this role?

Zuno Installation Planners are typically:

• Driven, hardworking and proactive individuals, who thrive in team environments.


• Eager to learn and innovated.


• Confident in their natural ability to establish strong relationships with customers and engineers.

 Benefits

• 30 days annual leave + bank holidays


• Private medical cover with Aviva*


• 4 x salary Death in Service cover with Zurich*


• Enhanced family friendly leave


• Salary sacrifice pension matched up to 6%


• Free tea, coffee, fruit and breakfast


• Modern offices


• Social events


• Ongoing training and development opportunities

*After probationary period