Insurance Claims Technician

Location: Swansea

Work Arrangement: Hybrid (3 days in the office, 2 days from home during trial period)

Key Responsibilities:

• Responding to Enquiries: Provide professional responses to policy holder enquiries and correspondence.
• Customer Support: Reassure and support customers through the claims process.
• Claims Investigation: Establish the circumstances of a claim and make necessary enquiries.
• Settlement Negotiation: Efficiently and economically negotiate claim settlements.
• Repair Coordination: Promote and ensure the use of our approved supply chain for vehicle repairs.
• Third-Party Claims: Pursue recovery of Underwriter's outlay or negotiate third-party claims.
• Product Knowledge: Build expertise in our products and services.
• Customer Liaison: Act as a key liaison, providing regular updates to customers throughout the claims process.

Essential Qualifications, Skills, and Experience:

• Strong relationship-building skills
• Clear, responsive interpersonal skills (written and verbal)
• Keen eye for detail and ability to check work
• Deep understanding of good customer service
• Excellent organisational skills with strong prioritisation abilities
• Desire to continually improve ways of working

Benefits:

• Competitive Benchmarked Salary
• 25 Days Holiday
• Discretionary Bonus Scheme
• Employee Assistance Programme
• Annual Holiday Buy (up to 3 extra days)
• Salary Sacrifice Benefits
• Annual Benefits Reviews
• Option for Professional Qualifications and Study Support

Interested?

If you enjoy building relationships, helping people, and working in a dynamic environment, we'd love to hear from you. Apply now to join our Claims Operations team!