Insurance Client Service Leader UK- wide

Empower Teams, Drive Excellence, and Lead with Purpose!

We are seeking a dynamic and experienced Insurance Client Service Leader to guide and support a large team of Insurance Account Managers within the Public Sector & Education. This role is pivotal in fostering an environment where individuals feel both supported and autonomous, enabling them to excel in both office-based and remote settings. You will lead and mentor a team of 4-6 Team Managers across multiple locations, reporting directly to senior management.

You can be based anywhere in the UK if you can reliably commute to Guildford, Swindon, Chelmsford, Manchester or Liverpool!

Responsible for client service excellence, team management, operations and compliance, you will be reporting to the upper management-

• Leading your team – Supporting, guiding, and mentoring a team of Account Managers, ensuring they have the resources, knowledge, and confidence to succeed.
• Client Service Excellence – Advising on best practices to craft and execute outstanding client service strategies.
• Public Sector Account Management – Managing a select portfolio of key public sector clients on an ad-hoc basis, ensuring best-in-class service and strategic insight.
• Optimising Team Performance – Overseeing workload management, resource planning, and professional development to drive success.
• Enhancing Client Service – Monitoring performance trends, identifying areas for improvement, and implementing strategies to strengthen service delivery.
• Collaboration & Growth – Partnering with leadership to refine processes, leverage technology, and enhance client outcomes.

Who are we looking for?

• Proven leadership experience – Managing and developing commercial or corporate insurance teams.
• Insurance industry expertise – Strong background in team management, client account management, working within a regulated framework.
• A strategic mindset – Process-driven with a focus on continuous improvement, operational efficiency, and results-oriented decision-making.
• Excellent communication skills – Confident in building and maintaining strong client and internal relationships.
• Strong analytical and planning skills – Attention to detail and ability to drive team performance using data and insights.
• Tech-savvy approach – Comfortable leveraging technology to enhance efficiency and client service delivery.

What’s on Offer:

• Excellent salary + annual bonus – Rewarding your leadership and impact.
• Comprehensive benefits package – Including 27 days holiday, private medical, and 4x life assurance.
• Flexible benefits to choose from.
• Working flexibility – Enjoy a balanced approach, if you can reliably and regularly commute to either Manchester, Liverpool, Swindon, Guildford, and Chelmsford.

This is an exciting opportunity to take on a leadership role with real impact- where you’ll drive results, leverage cutting-edge technology, and help shape the future of the team and client services.

Please apply for the vacancy with your latest CV. Please note that our consultants are trying their best to assist you, however, if you do not hear from us within 2 working days then please consider your application unsuccessful at this stage.

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.