Insurance Personal Claims Handler

🌟 Personal Claims Handler

Make a Real Difference Every Day

Are you passionate about helping people and delivering outstanding customer service? Do you enjoy problem-solving, taking ownership, and seeing things through from start to finish? If so, we’d love to hear from you.

We’re looking for a Personal Claims Handler to join our friendly and supportive claims team. This is more than just a role — it’s a chance to build a rewarding career, develop valuable skills, and genuinely make a difference to our customers every single day.

🚀 About the Role

As a Personal Claims Handler, you’ll be responsible for managing warranty claims for products such as furniture and electrical appliances, working closely with well-known high street retailers.

You’ll handle claims from start to finish, ensuring each one is dealt with fairly, accurately, and efficiently. You’ll have the autonomy to manage your own caseload, while also being part of a collaborative team that supports and learns from one another.

This role is ideal for someone who enjoys responsibility, values customer satisfaction, and wants to grow within a professional, people-focused environment.

🛠 What You’ll Be Doing

• Supporting customers through the claims process with a clear, friendly, and empathetic approach


• Handling inbound and outbound calls, answering queries and resolving issues efficiently


• Taking full ownership of claims, including arranging repairs, ordering parts, or settling claims


• Maintaining accurate records to ensure compliance and high service standards


• Working closely with colleagues to meet team targets and share best practice


• Identifying opportunities to improve processes and enhance the customer experience

👀 What We’re Looking For

Soft Skills

• Excellent communication skills — confident, clear, and empathetic


• A genuine customer-first mindset


• Strong attention to detail


• Analytical and logical problem-solving ability


• Positive, adaptable approach to change

Technical Skills

• Comfortable using Microsoft Office (Word, Excel, Outlook)


• Accurate and efficient data entry skills


• Experience with call centre or claims systems is desirable but not essential

Experience

• Previous customer service or claims experience is beneficial, but not required


• Full training will be provided — we value attitude and potential just as much as experience

Core Competencies

• Self-motivated, resilient, and reliable


• Honest, patient, and empathetic


• Strong time management and organisational skills


• A team player who takes pride in their work

💙 Why Join Us?

• Be part of a welcoming, supportive team where your contribution truly matters


• Ongoing training and development to help you grow your career


• A role where you make a meaningful difference to customers every day


• Join a company that values integrity, innovation, and exceptional service

📩 Ready to Apply?

If you’re excited about delivering great service and developing your career, we’d love to hear from you.

How to Apply:
Please submit your CV and a covering letter outlining your skills and experience by Thursday, 26 March 2026.
Applications may close early if we receive a high volume, so we encourage you to apply as soon as possible.

Please note: We are unable to support visa applications for this role.