Insurance Team Leader

IPS Group is working with a closely with a fast-growing commercial insurance provider to recruit an experienced Insurance Team Leader for their vibrant and high-performing team.
Known for their entrepreneurial spirit, strong broker relationships, and supportive culture, this is an exciting opportunity to join a company that truly values its people and invests in their development.
This role is perfect for someone with proven leadership experience in a fast-paced contact centre or insurance environment. You'll be responsible for managing a customer-focused team, driving performance, coaching for success, and ensuring service standards are consistently met. You'll also play a key role in cultivating a positive and accountable team culture.
Required experience:

• Demonstrated success leading teams in a high-energy environment (insurance or contact centre background preferred).
• A motivating, hands-on leadership style with strong coaching and communication skills.
• Confidence in managing performance, delivering feedback, and addressing disciplinary issues when needed.
• A results-focused mindset with excellent problem-solving and organisational abilities.

What’s in it for you?

• Competitive benefits including up to 16% flexible pension, 27 days holiday + bank holidays, and a paid volunteer day.
• Hybrid working – a mix of home-based flexibility and office time at The Waterfront in Brierley Hill.
• Health and wellbeing support, access to professional qualifications, staff recognition, and team events.

If you're ready to make a real impact and grow your leadership career with a respected name in the insurance market, apply today through IPS Group.