Integration Operational Readiness Framework and Engagement Manager | S4 | Milton Keynes | Internal M

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The TSB Integration is one of the most exciting Programmes of work to be undertaken across the TSB and Santander businesses and this role is to join a team of great individuals already collaborating on it with the objective of Creating the Best Bank for Customers in the UK

THE DIFFERENCE YOU MAKE

The Integration Programme is looking for an Operational Readiness Framework and Engagement Manager and could be based from Milton Keynes. FTC

Please, use this space to share the aspirational aim of the role (if possible), and any other further information about role or department/area. Please, delete these indications when finished

The Operational Readiness Framework and Engagement Manager will drive consistency across programme delivery plans by ensuring critical success factors (CSFs) are embedded, Go / No Go plans are defined, regulatory actions are completed, and controls are effectively navigated. The role will also align effort around executive readiness checkpoints and key event dependencies.

The role holder will coordinate aggregate engagement with assurance partners in respect of operational readiness framework definition and execution

Support transversal capability event leads in navigating central programme governance processes

Be a proactive lead within a small team with a broad remit across the Integration programme, a problem solver who thrives in a fast-paced environment, remains pragmatic in challenging situations and can clearly communicate a way through.

A lead with the capability and confidence to challenge within a matrix structure, supporting the collective success of the programme and organisation. Excellent contracting and influencing skills will complement their ability to get things done through others.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Expert at communication, providing appropriate engagement, challenge and support senior leaders
• Skilled at coordinating complex scenarios and creating a controlled environment for senior leader discussions and decision making.
• Expert at creating and managing a new control environment
• Capability to know / learn and understand SanUK methodology

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience (Required)

• Demonstrates a great understanding of change, integration, transformation or regulatory activity within a complex business Applies a great understanding of operational readiness principles, including planning, governance checkpoints, readiness criteria and executive reporting. (Required)
• Confidently engages, influences and challenges stakeholders to support alignment, issue resolution and effective decision making. (Required)
• Demonstrates sound awareness of risk, control and assurance environments, including the importance of evidence, actions and clear ownership. (Required)
• Understands regulatory expectations, including FCA, PRA, audit, assurance or equivalent oversight requirements. (Preferred)
• Effectively coordinates dependencies, milestones, risks and actions across multiple workstreams. (Required)
• Great ability to translate complex programme activity into clear updates for senior leadership and governance forums. (Required)

Languages

• English (Required)

Skills

• Excellent written and verbal communication skills, with the ability to produce clear, concise and high-quality materials for senior leadership, audit and regulatory audiences (Required)
• Great leadership and interpersonal capability, able to influence, challenge and align stakeholders through a range of approaches to drive delivery and effective outcomes (Required)
• Proven ability to influence and engage senior stakeholders across multiple business divisions, in complex and high-pressure environments (Required)
• Great prioritisation and decision-making skills, with the ability to focus effort on activities that deliver the greatest value and risk mitigation within demanding timelines (Required)
• Demonstrable experience working within audit and regulatory frameworks, including supporting internal and external audits and ensuring programme outputs meet regulatory expectations (Required)
• Highly agile and adaptable, able to respond quickly to change, navigate ambiguity and maintain control in a fast-paced programme environment (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£68,662.00 - £102,994.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).
  

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Matthew Cottam – [email protected]

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