Intensive Housing Management Officer

Location: Highgate
Hours: 37.5 hours per week

Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.

Key Responsibilities:

• Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
• Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
• Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
• Allocation Procedures: Assist in managing the schemes' allocation procedures.
• Health and Safety: Ensure properties meet health and safety standards.
• Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
• Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
• Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.
• Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.
• Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.
• Community Links: Work with colleagues to maintain good relations with the local neighbourhood.
• Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.
• Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.

About You:

• Legislation Knowledge: Understanding of legislation regarding Supporting People.
• Client Experience: Experience working with a diverse range of vulnerable clients.
• Record-Keeping: Ability to maintain accurate and compliant records.
• Housing Management: Proven experience in housing management duties.
• Agency Liaison: Experience liaising with agencies and partner organizations.
• Reliability: Reliable and punctual.
• Confidentiality: Ability to maintain confidentiality.
• Initiative: Demonstrated use of initiative.
• Flexibility: Flexible and adaptable to changing needs.
• Creativity: Creative problem-solving skills.
• Interpersonal Skills: Strong interpersonal skills.
• Communication: Excellent communication skills.
• Professional Integrity: High level of professional integrity.
• Person-Centred Approach: Commitment to a person-centred approach.
• Accuracy: Attention to detail and accuracy.
• Methodical: Methodical and organized in your work.

If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you.