Internal Account Coordinator

WHAT IS IN IT FOR YOU?

• Permanent role
• Salary up to £28k, depending on experience
• 25 days holiday plus statutory bank holidays
• Working hours Monday to Friday, 9am – 5pm
• Free parking
• Work from home available
• Sick pay scheme
• Access to discounts at retailers etc
• Employee assistance app which includes wellbeing and counselling services
• Life assurance x4 annual salary (if you pay in to the pension scheme)

THE BUSINESS

We have the pleasure of supporting a well-known print business who are seeking 3 Internal Account Coordinator’s to join them on a permanent basis, due to internal promotions within the business. They are very much a value led business with Integrity, Relationships, Accountability, Teamwork and Respect, being at the heart of everything they do.

THE ROLE

You will be responsible for delivering a first-class service to customers through excellent management of a portfolio of accounts, that you will be allocated. You’ll also be required to have close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times.

Your duties will include but not be limited to:

• Efficient and effective continuous improvement on your portfolio of accounts
• Delivering a high-quality customer experience to each and every customer, in line with the business objectives and the department’s overall targets and goals
• To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
• Ensuring attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
• Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
• Identifying issues and recommending adjustments or resolutions in order to rectify any issues
• Providing in a concise and timely manner, to both customers and members of the company
• Work closely with the external account manager to meet customer needs and expectations

THE PERSON

• It is preferred that you have worked within the print/packing or FMCG sector
• Strong commercial awareness and business acumen is essential
• Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
• The ability to organise, plan and prioritise workload to achieve targeted KPI’s
• Ability to identify opportunities for process improvements
• Ability to review procedures, ensuring they are fit for purpose and improve where required

TO APPLY

Please apply for this position and your CV will go direct to Kieran Gill who is leading the search. Alternatively, if you have any questions, please get in touch with us at 0191 492 6622/ 07786 396757 or message Kieran at [email protected]