Internal Account Manager

Our client is currently looking for an experienced internal account manager

You will play a key role in supporting the sales operations and delivering exceptional service to B2B customers

In this role, you will be responsible for the following key areas:

* Taking orders from customers

* Placing POs with suppliers

* Managing stock levels

* Running and sending various reports to customers

* Producing quotes for new products and upselling products

* Providing high-level support to the Sales team

* Managing customer accounts and building strong client relationships

* Handling sales administration with precision and efficiency

* Supporting the full business cycle, from enquiry through to delivery

* Ensuring a seamless customer experience in a fast-paced, commercial environment

Key Skills and Essential Experience:

* 2 year’s experience in a B2B Customer Service role, working in a packaging environment would be desirable but not essential

* Competent user of Microsoft Office functions

* Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

* Be outgoing, positive and have excellent communication skills, particularly on the telephone

* Be a strong and accurate administrator

* Be commercially minded

* Be a flexible and supportive member of the team

* Manage a healthy workload and maintain focus and organisation

* Be able to understand and effectively follow company process and procedure

* Have a track record of customer service success and a desire to improve the customer experience

* Show a desire to learn about new and existing products

What you will get:

* Excellent competitive salary

* A good work/life balance. 8:00am to 5:00pm Monday to Friday

* Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays

After 6 months:

* Life insurance

* Company pension scheme

* Cycle to Work scheme

* Optional private healthcare scheme

* The option to become a shareholder in the business after 6 months employment

This is a permanent position for the right person
Only candidates based in UK and eligible to work in UK are allowed