Internal Account Manager

Internal Account Manager / Inside Sales (Product)

Kettering/ Hybrid

Permanent

Monday to Friday, 37.5 hours per week

Let's be honest - most "internal sales" roles are either glorified order processing or chaotic firefighting.

This one sits properly in the middle… and done well, it's genuinely a commercial role.

You'll be the link between customers, external sales, and supply chain - owning the process from enquiry through to delivery. Not just taking orders, but making sure everything runs smoothly, issues get sorted quickly, and opportunities aren't missed along the way.

What you'll actually be doing

Acting as the day-to-day contact for key customers - queries, updates, problem-solving
Managing orders end-to-end (from quote through to delivery)
Working closely with external sales and supply chain to keep everything on track
Proactively keeping customers updated rather than waiting for them to chase
Handling pricing, delivery schedules and stock-related decisions
Sorting out invoice queries and general "when things don't quite line up" issuesWhat they're looking for

Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
Comfortable dealing with customers day-to-day and building proper relationships
Confident working with numbers, pricing and margins
Someone who doesn't just sit on problems - you'll need to dig in and get them sorted
Good communication across teams (sales, ops, suppliers - the lot)What you'll get in return

A role where you're trusted to manage your own workload
Proper exposure across sales, supply chain and operations
The chance to influence customer experience and commercial outcomes
A business that values proactive people, not box-tickers

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

All responses will be managed in accordance with GDPR
Only candidates based in UK and eligible to work in UK are allowed