Internal Account Manager

Great customer relationships don’t stop when the Field Sales Rep leaves the meeting. As an Internal Account Manager, you’ll work closely with a field-based sales representative, providing the office support that keeps customers engaged, orders moving and expectations met. 

You’ll be working in tandem with the person driving sales in the field, becoming a consistent point of

contact for customers between visits. From keeping in touch and developing relationships to handling quotations, orders and product enquiries, you’ll help turn sales activity into a smooth customer experience and ongoing business. 

What’s in it for you

£27,500 starting salary, with a salary increase stated after 12 months
Team commission scheme offering earning potential of up to £5,000 per year
28 days’ holiday plus bank holidays
Hybrid working
Private healthcare cashback plan after six months
Pension scheme and free on-site parking
Your responsibilities as Internal Account Manager

Work closely with a field-based sales representative, providing day-to-day office support and helping ensure customer expectations are met
Maintain regular contact with customers between field visits, strengthening relationships and keeping opportunities moving
Manage customer orders from initial enquiry through to processing, keeping customers informed and resolving queries along the way
Prepare and follow up quotations while responding to warm enquiries from existing, lapsed and prospective customers
Develop ongoing business by understanding customer requirements and identifying opportunities for repeat orders
Liaise with head office regarding stock availability, products and marketing activity to support customers and field sales activity
What we’re looking for in an Internal Account Manager

Background in sales support, internal sales, sales administration or another B2B telephone-based office environment
Experience supporting a sales function and managing customer enquiries, quotations or orders
Knowledge of a technology-led sector such as IT or electronics would be advantageous
Working knowledge of Microsoft Excel, Word and Outlook
Experience maintaining business customer relationships and supporting the sales process
If you enjoy being the person who keeps customers connected, sales activity moving and the field team supported, this could be an excellent next step. Apply today for the Internal Account Manager position!

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