Internal Account Manager

Company description:
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations.
Job description:
We are currently looking for an

InternalAccount Manager to be based at our Hitchin branch, to look after a number of major blue chip, customer accounts for dormakaba UK
A job that matters: Your Tasks
Our

InternalAccount Managers

look after a select number of

key clients , making sure that the customer gets the best service possible, whilst always anticipating any issues by continuously reviewing our performance as a supplier through various tools and strategies, customer surveys and periodic reviews.
Day to day tasks will include the management of all work orders for assigned customers ensuring internal and external KPIs are achieved where possible.Pro-active reporting to the client on any reactive or quoted works, PPMs and chasing outstanding elements of works with the appropriate dormakaba teams. Additionally, you will be responsible the reporting of client KPI to dormakaba, highlighting where we see challenges/performance failings, potential escalations, and good news stories.
Lastly you will deal with client escalations, efficiently and in line with client expectations, and also the contract renewal/new contract builds with customer, leading customer meetings. This role requires a proactive, organised and collaborative individual who can go the extra mile for the customer.
Other responsibilities include

:
Leadingcustomer meetings for assigned accounts
Pro-active reporting on outstanding quotes and chasing with estimating team
Provide engagement and input within workshop sessions
Experience that matters: Your Skills
Previous experience in a similar role, managing key accounts
Great analytical and problem-solving skills
Experience of achieving on set targets and KPIs
Able to build and maintain strong working relationships with colleagues and clients
Confident telephone manner
A workplace that matters: Our offering
At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits :
Annual performance related bonus
25 Days Annual Leave + Bank Holidays
Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
Life Assurance
Healthcare Support, including an Employee Support and Assistance Programme
Health & Welling App inc. Digital GP Service
Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
Access to LinkedIn Learning
Employee Discounts scheme
Interested?
Apply online with your latest CV. We look forward to hearing from you!

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