Internal Account Manager - Cleaning and Hygiene Supplies

Inside Sales Account Manager

Type: Permanent, Full time (Mon-Fri 36.25hrs/pw)
Location: Northampton, hybrid model

POSITION SUMMARY

As an Inside Sales Representative (Account Manager), you effectively manage, maintain and grow sales within a given portfolio of accounts, in line with sales and margin targets. Your key focus is maintaining contact with existing customers, building and maintaining multi-level strong client relationships. The aim is to retain customers and grow accounts through upselling and cross-selling, delivering best in class customer service, and meeting and exceeding expectations on your accounts.

Our company has a large network of field Account Managers, but for some customers we take care of them virtually (by phone and email). This remote Account Management is for Individual customers, small customer groups and ecommerce customers. Your role will be to ensure the satisfaction of these B2B clients and find opportunities to support them with additional products and services from our portfolio of cleaning chemicals, consumables and TASKI floorcare machines. Your tasks will also extend to price negotiations and preparing contracts for multiple services and products.

Cross-selling and up-selling, promoting products and especially LISTENING to the customer will be an important aspect of your role.

You will be working in a volatile and price-driven market, so for this position we are seeking a results-oriented Sales Representative who can hit targets, adapt to changing conditions, and excel at multitasking. As part of our team, you’ll need to be resilient, maintaining focus even when faced with challenges. Prior experience in B2B sales will also be crucial in order to succeed in the position.

KEY RESPONSIBILITIES

Proactively contact customers to promote and expand the sales of existing, new and/or additional products in order to achieve business and individual targets
Establish strong relationships over the telephone with decision makers (at site and Head office level)
Create clear business plans for your portfolio of accounts, using sales reports to identify opportunities for growth
Understand customer needs to provide value added solutions.
Establish strong relationships with the Regional Sales Team to capitalise on sales opportunities (conducting trials/demonstrations) and/or to provide onsite service as requested by the customer
Work with the Marketing team on focused campaigns to promote and expand the sales of specific products to achieve sales and margin growth.
Maintain a risk profile for all accounts.
Proactively communicate issues to the customer that may negatively impact on satisfaction, i.e., stock availability, delivery issues, etc. and discuss alternative arrangements
Record & resolve customer complaints, where necessary coordinating activities with other departments, ensuring complete customer satisfaction with the outcome
Communicate and implement the annual company price increase.

KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED

2+ years of B2B inside sales experience
Basic knowledge of Excel
Knowledge of CRM Salesforce – preferred
Experience of building long term successful customer relationships at all levels
Financial awareness - ability to analyze and interpret sales data
Strong organisational and multi-tasking skills
Conflict-resolution skills
Resilience and ability to thrive in high-pressure environments
Highly effective at communication both written and verbal

BENEFITS PACKAGE

Annual leave: 25 days (increases with length of service)
Accident & Life Insurance: 1 x annual salary to 4 x annual salary (Linked to Employee Pension contribution %)
Enhanced Maternity and Paternity Pay
Employer contribution to pension insurance (Employee 3% & Employer 5% or Employee 4% & Employer 6%)
Cycle to Work Scheme
PerkBox: Employee Discount and Wellbeing Platform
5% of work hours will be spent on Learning & Development activities to help build a successful career path

Diversey a Solenis Company

We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity – including water, energy, materials, and labour – we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.
Our determination to take care of the precious resources on our planet and our genuine care for our people, customers, and the environment set us apart. Over the course of 100 years, we have continued to refine our suite of solutions, which combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis.
*Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable).