Internal Communications Coordinator

Internal Communications Co-ordinator

Permanent, full-time
Hybrid – Based from our Hatfield office 
Why Ocado?

Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.

We’re reshaping the way the world shops. From high-tech Customer Fulfilment Centres to bustling delivery hubs and corporate offices, we deliver an exceptional online experience for our customers every day. With over 16,000 colleagues across the UK – from drivers and personal shoppers to engineers and strategists – how we communicate has never been more important.

The opportunity

We’re looking for an Internal Communications Co-ordinator to support the delivery of engaging, clear and consistent communications across Ocado Logistics. Working closely with the Senior Change Communications Manager and the wider Communications team, you’ll play a hands-on role in bringing our messages to life across multiple channels and helping colleagues stay informed, connected and engaged.

This role is perfect for a communications graduate or early-career professional who’s energetic, organised and excited to build a long-term career in internal communications. You’ll gain exposure to a large scale business with over 16,000 colleagues, senior stakeholders and strategy and a fast-paced, operational environment – with real opportunities to learn, grow and develop.

What you’ll be doing

• Support the delivery of internal communications across a range of channels, including intranet, colleague apps, newsletters, digital signage and internal social platforms.
• Maintain and update internal communication platforms, ensuring content is timely, engaging and aligned to our strategic priorities.
• Own and manage the internal content calendar, helping to coordinate messaging across teams and avoid clashes or duplication.
• Support leadership and colleague events such as town halls, leadership forums and engagement initiatives.
• Help manage cascade communications so messages land clearly with colleagues across sites, functions and roles.
• Work closely with stakeholders across the business to gather content, shape messages and ensure alignment.
• Support engagement analysis by tracking metrics and helping turn insight into improvements.
• Assist with change and engagement initiatives, helping colleagues understand what’s changing and why.
• Actively look for new ideas, tools and ways to improve the colleague communications experience.

What we’re looking for

• Experience in internal communications, engagement or a related role (or a strong graduate with relevant placements).
• A genuine interest in internal communications, employee engagement and change.
• Strong written and verbal communication skills, with great attention to detail.
• Experience (or strong interest) in using internal communication platforms such as intranets, Google software, CMS tools or Staffbase.
• Highly organised, proactive and comfortable juggling multiple priorities.
• Confident working with a range of stakeholders and building positive relationships.
• Curious, energetic and eager to learn, with a desire to build a long-term career in communications.
• An analytical mindset, with interest in using data and feedback to improve communications.

What you can expect to receive in return

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
• Shuttle Services: Convenient free shuttle buses connect you to work.
• Share Schemes: Join exciting share plans to participate in our success.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: We offer Income Protection and Life Insurance for financial security.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race,colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.