Internal Communications Manager

Role: Internal Communications Manager (Change & HR) 

Grade and Salary: Grade 7, £37,694 - £47,389 per annum 

FTE and working pattern: 1FTE, 35hrs per week, Monday - Friday 

Contract: Fixed-term, 9 months (Maternity cover) 

Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) 

Purpose of Role 

The Internal Communications Manager (Change and HR) will lead the planning and delivery of internal communications to support organisational change, HR initiatives and workforce-related activity during a high-change period.  

The role will play a key part in supporting staff understanding of, and engagement with, the University’s strategic direction, including the launch and embedding of Strategy 2035 and associated changes to ways of working, structures and priorities.  

Reporting directly to the Global Director of HR, the role will act as a trusted communications adviser to senior leaders, enabling confident, consistent and effective communication with staff. A dotted-line relationship with the Global Director of Marketing and Communications will ensure alignment with corporate messaging, governance requirements, external partner relations and brand standards.  

Key Duties & Responsibilities 

The Internal Communications Manager (Change and HR) will lead on the planning and delivery of specialist internal communications activity, including:  

Change, Strategy and HR Communications  

• Develop and deliver internal communications plans to support organisational change programmes, workforce initiatives and HR priorities.  
• Support the launch and embedding of the University’s Strategy 2035, translating strategic objectives into clear, relevant and engaging staff communications.  
• Ensure change and HR communications are aligned to the University’s long-term strategic direction and values.  
• Translate complex and sensitive information into clear, accessible and audience-appropriate communications for staff.  
• Support the embedding of new ways of working through targeted communications and engagement activity.  

Employee Relations and Consultation Communications  

• Provide specialist communications support for employee relations and workforce change activity, including formal consultation processes where required.  
• Develop briefing materials, key messages, FAQs and leadership toolkits to support consistent and confident communication.  
• Ensure communications are handled with appropriate discretion, accuracy and professional judgement.  

Leadership Advisory and Support  

• Act as a trusted communications adviser to senior leaders and HR colleagues during periods of change.  
• Prepare high-quality briefings, messaging frameworks and supporting materials linked to strategic and workforce priorities.  
• Support leaders to communicate effectively with their teams during uncertainty and transition.  

Internal Channels and Content  

• Deliver communications across relevant internal channels, working in partnership with the central internal communications team.  
• Ensure messaging is timely, accurate and aligned with agreed tone, brand and governance standards.  
• Contribute to staff-facing platforms and leadership communications as required.  

Alignment, Governance and Quality  

• Work closely with the Global Director of Marketing and Communications to ensure alignment with corporate communications priorities, including Strategy 2035 messaging.  
• Maintain high standards of quality, consistency and clarity across all internal communications activity.  
• Coordinate activity to avoid duplication, overload or misalignment across internal channels.  

Insight, Evaluation and Continuous Improvement  

• Monitor staff feedback and engagement to assess the effectiveness of change, strategy and HR / University communications.  
• Use insight and evaluation to adapt messaging and approaches as strategic and organisational priorities evolve.  
• Share learning and best practice to strengthen organisational capability in change communications.  

Essential & Desirable Criteria 

Essential 

1. Educated to degree level or with equivalent professional experience.  
2. Significant experience in an internal communications role, with a strong focus on organisational change and HR-related communications.  
3. Demonstrable experience handling complex and sensitive communications in a large or complex organisation.  
4. Proven ability to advise and influence senior leaders with confidence and credibility.  
5. Excellent written, verbal and digital communication skills.  
6. Strong stakeholder management skills and the ability to operate effectively in high-change environments.  
7. Ability to manage competing priorities, work autonomously and meet tight deadlines.  

Desirable 

1. Experience of supporting the communication of organisational strategy or major transformation programmes.  
2. Experience of working closely with HR teams on workforce or organisational change initiatives.  
3. Experience of working in, or with, a large-scale or global organisation.  
4. Understanding of employee relations and consultation processes.  

How to Apply 

Applications can be submitted up to midnight (UK time) on 7th of October 2026. 

Please submit your CV & covering letter via the Heriot-Watt on-line recruitment. 

We welcome and will consider flexible working patterns e.g., part-time working and job share options. 

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. 

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ . 

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University. 

About the Team 

The Human Resources Directorate plays a critical role in supporting the University’s people strategy, organisational effectiveness and culture. Working closely with senior leaders and professional services colleagues, HR leads on workforce planning, organisational change, employee relations and the development of new ways of working across the University’s global campuses.  

This role sits at the intersection of HR and Communications, providing specialist internal communications support during a period of significant organisational change. The postholder will work in close partnership with HR colleagues and the central Marketing and Communications function to ensure staff communications are clear, timely, aligned and professionally governed.  

This role complements the existing Internal Communications and Events Manager position, which retains responsibility for University-wide internal engagement channels and corporate staff events.  

About Heriot-Watt University 

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. 

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.