Internal Communications Manager - Business

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

This is a new role within Shawbrook's Internal Communications team, created to bring greater rigour, creativity and consistency to how we communicate across the business. As Internal Communications Manager - Business, you will be the operational backbone of the IC function - responsible for the everyday flow of news, updates and stories that keep colleagues informed and connected, as well as the communications that support significant business change. 

You will be embedded in the business, building relationships across every function and becoming the go-to communications partner for departments who want to tell their story or land an important message. You will own several of Shawbrook's key IC channels, lead the evolution of how we reach colleagues digitally, and ensure that when big things happen - a restructure, an acquisition, a policy change - communications are planned, sequenced and delivered well. 

You will also act as the bridge between Shawbrook's external narrative and its internal one - making sure that what we say to the market, to investors and in the press is reflected in how we communicate with our colleagues. 

This role reports to the Head of Communications and sits within the Group Strategy and Marketing function. It is a manager-level appointment working across Shawbrook's four hubs and seven brands. 

• Around 5-8 years in PR, internal or corporate communications, with at least a couple of those years managing channels and content calendars, not just contributing to them. This is a manager-level, hands-on role, not a strategist-only one - the right person still enjoys writing the all-colleague update themselves, not just briefing someone else to.
• Comes from a background where they've sat close to the business - could be IC, corporate affairs, or even a hybrid comms/change role - and has lived through at least one significant change programme (restructure, acquisition, systems migration) as the person actually writing and sequencing the communications, not just observing one.
• Financial services, professional services or another regulated environment is a strong plus but not a dealbreaker - what matters more is comfort with process, consultation timelines and getting sign-off right when the stakes are high.
• Practical experience with Microsoft 365, ideally someone who's been part of an intranet or digital channel project before, even in a supporting role.
• Formal qualifications (are a nice-to-have, not a requirement. But successful candidates will be able to demonstrate evidence of building relationships across functions from a standing start, and a portfolio of content creation.
• Type of person: positive, proactive, organised, calm under pressure, genuinely curious about what's happening. Someone who gets energy from being the person who "just knows what's going on." and has the confidence to engage with and consult senior stakeholders.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done