Internal Communications Manager - Campaigns & Culture

Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.

We’re looking for a creative and driven Internal Communications Manager to lead how we tell our story internally, bringing our purpose, values and what makes Nando’s a great place to work to life for our Nandoca. You’ll plan, deliver and measure campaigns across channels designed to boost engagement and help our restaurant and Central Support teams run brilliantly, and you’ll own our Nandoca (what we call our people) App, making it the first place people go for news and stories.

A day in the life...

• Lead on communicating our purpose and values, and our four internal brand pillars: Everyone is Welcome, Be the Best Me, Fired Up Work Experiences and Be Part of More.
• Plan, deliver and measure creative internal campaigns and events, working closely with People and Brand (and external agencies where needed).
• Work closely with the Internal Communications Advisor for Operations: they inform, you inspire.  Think new menu launches, where they handle the practical side for our restaurant teams and you bring the launches and products to life.
• Own and drive the internal editorial calendar, and act as the single point of quality, timing and sharing for all internal messaging.
• Own the Nandoca App: set its content strategy, drive adoption and engagement, and keep improving it based on feedback and data.
• Trial and develop new channels and content formats to reach restaurant and support teams.
• Build a network of content providers across the business and find the stories that motivate and inspire our people.
• Gather feedback and track engagement to show the impact of our work.
• Act as a trusted adviser on internal communications to stakeholders across the business.

Hot Skills Required..

• At least five years managing internal communications campaigns, ideally in a multi-site organisation, with hospitality or retail experience highly valued.

• Strong digital skills, with hands-on experience of mobile and employee apps and a real understanding of channels and what drives engagement.

• Excellent writer and editor, with an instinct for stories that cut through.

• A natural planner and self-starter who can juggle multiple projects and stakeholders with strong attention to detail.

• Comfortable with ambiguity: you don’t need clear ownership to get started, and you’re happy working across lots of stakeholders to move things forward.

• Confident collaborating across all levels of the business.

• A brand guardian who takes pride in protecting Nando’s reputation.

Extra Hot Benefits...

• Company bonus
• 25 days holiday + bank holidays
• Free Nando’s when you're working (and 40% discount when you're not)
• Annual team trips, AKA a free holiday
• Reward membership scheme and access to great discounts
• Four-week sabbatical every five years you’ve been with us
• Private healthcare
  
  

This is a hybrid role based in our Putney offices 3 days a week.